Facilities Co-Ordinator

CBRE Group, Inc.; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

CBRE Group, Inc. in London seeks a Facilities Coordinator to deliver operational FM services on site.

You will coordinate with FM Operations and Critical Service teams to meet service levels and support third-party maintenance activities while complying with HSE requirements. The role involves acting as part of the site Emergency team, reporting incidents, and maintaining site image and administrative tasks such as mail, stationery, and waste management.

Qualifications

• Self-motivated and resourceful.
• Well organised with strong prioritisation and planning skills.
• Service oriented attitude with innovative thinking.
• Knowledge and awareness of the facilities management industry.
• Practical experience working with supply partners to deliver integrated services.
• Customer service experience and ability to communicate at all levels.

Responsibilities

• Deliver FM operations in line with SLA and KPI measurements.
• Coordinate with FM Operations and Critical Service teams to meet SLAs.
• Support/monitor 3rd party maintenance activities and report issues.
• Comply with HSE requirements per SLA and policy.
• Act as Fire Marshall as required in emergency situations.
• Report accidents and emergencies in proper records.
• Ensure contractors comply with SHE processes and HSE standards.
• Perform monthly SLA self-assessments to support performance reporting.
• Maintain site image and visual standards and address issues.
• Carry out Mail Room tasks, post handling, and organisation.
• Ensure printers and copiers are stocked and toner is updated.
• Monitor stationery levels and stock goods deliveries.
• Deliver goods to correct destinations and manage waste/recycling.
• Conduct statutory fire testing and related checks.
• Coordinate with Security for access system faults.
• Raise Purchase Orders and ensure compliance with controls.
• Approve invoices and goods receipts for payment.
• Act as responsible person for cost control under DFA.
• Understand customer requirements and close out concerns with updates.
• Provide cover for FM team as needed by line management.
• Other activities may be defined as required.

Skills

Self-motivated

Well organised

Service oriented

Facilities management knowledge

Supply partner collaboration

Customer communication

Job description

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Job Title: Facilities Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in London.

The successful candidate will be responsible for providing the operational delivery of all Facility Management services.

Key Tasks

• Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements
• Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements
• Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
• Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
• Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
• Report all accidents, occupational illnesses and emergencies in relevant books/documentation
• Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards
• Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
• Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
• Carry out Mail Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributed
• Check that printers and photocopiers are supplied with paper and change toner cartridges when required
• Monitor and maintain stationery levels
• Deliver goods received to correct destination/person
• Co-ordinate site waste and recycling arrangements
• Carry out statutory fire testing and associated checks
• Co-ordinate with Security and report any faults on access entry system where necessary
• Raise Purchase Orders for goods or services as required, in compliance of business controls at all times
• Approve invoices; goods received notes and statements for payment purposes
• Act as responsible person in line with DFA to carry out cost control function
• Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
• Act as deputy in the absence of line management
• Provide and arrange cover for the FM team as defined by line management
• In addition to the tasks mentioned above, other activities and responsibilities may be individually defined

Person Specification

• Self-motivated and resourceful
• Well organised and good prioritisation and planning skills
• Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner
• Service orientated attitude combined with innovative thinking
• Knowledge and awareness of the facilities management industry
• Practical experience in working with supply partners to deliver a seamless, integrated service
• Customer services experience and the ability to communicate at all levels

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