Guarding Assistant Team Manager

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Flexible benefits platform

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle-to-work

Life cover

Save-as-you-earn

Matching Share Plan

Mitie Stars recognition

Training & development

Job summary

Mitie Cleaning & Hygiene Services is seeking a Guarding Assistant Team Manager to join our security operations in the United Kingdom. You will coordinate coverage for security guard teams, engage with regional operations managers about site needs, manage shift schedules, and log activities, welfare checks, and incident reports using our digital portal.

You will support the Team Manager, build strong relationships with officers, and remain organized under pressure while ensuring compliance and

Qualifications

• Experience in a control room, scheduling, or security administration is helpful and training is provided.
• Confident with computers and quick to learn scheduling and ticketing platforms.
• Clear written and spoken English; able to work with operations managers and field personnel.
• Organised, able to multitask and focused on accuracy.
• Willingness to rotate shifts and be flexible.
• Trustworthy with sensitive information.

Responsibilities

• Assist the Team Manager with investigations, call monitoring, and performance reviews.
• Arrange security guard coverage and liaise with regional operations managers to meet site needs.
• Create and update shift rosters using scheduling software; adapt to changes quickly.
• Log tasks, incidents and welfare checks in the digital portal; assign responsibilities and follow up.
• Conduct welfare check-ins with sites and officers; escalate issues when needed.
• Receive and document incident reports; prepare clear reports for management and clients.
• Maintain effective communication with officers, sites, supervisors, and regional managers.
• Keep thorough, compliant records of activities and review for accuracy.

Skills

Control room experience

Scheduling

Ticketing systems

English communication

Detail oriented

Team player

Problem solving

Flexible shifts

Tools

Scheduling software

Ticketing portal

Job description

Better places, thriving communities.

Better places, thriving communities. Job Title: Guarding Assistant Team Manager Salary: £14.51 p/h
Shift Pattern: Mon-Friday - 6am-2pm, 10am-6pm - Rotation depending on operational needs! - 8hr shifts
Are you ready to take on a fresh challenge in the world of security? We are delighted to announce a brand new and exciting contract, and we're seeking Security Control Room Operators to join us at the very start of this journey. This is your chance to work in a dynamic environment where your skills and initiative will make a real difference from day one. If you're organised, proactive, and keen to grow your career, we want to hear from you!
As a Assistant Team Manager, you'll be at the heart of our operations. You will coordinate with our Team Manager on coverage for our security guard teams, engage directly with regional operations managers regarding site coverage, manage shift schedules, log activities, conduct welfare check-ins, and handle incident reports. You'll use our ticketing portal for seamless communication and record keeping. This role is perfect for someone who enjoys problem-solving and working as part of a close-knit, professional team.

Your Main Responsibilities

• Assisting the Team Manager with management duties, I.e - Investigations, call monitoring, performance reviews
• Arrange Security Guard Coverage: Respond quickly to requests for security coverage and ensure every site is supported. Engage with regional operations managers to assess site needs and confirm that coverage aligns with operational requirements. Build strong working relationships with officers and maintain a database of their skills and availability.
• Manage Shift Schedules: Use scheduling software to create and update shift rosters, making sure each site is always well-staffed. Adapt quickly to sudden changes or emergencies.
• Log and Dispatch Jobs: Record all tasks, incidents, and welfare checks in our digital portal. Assign responsibilities to the right people and follow up to make sure everything runs smoothly.
• Welfare Check-in Calls: Stay in regular contact with sites and officers, checking their wellbeing and resolving concerns. Escalate any issues to supervisors when needed.
• Report Incidents: Receive and document reports of suspicious activity or incidents. Prepare clear and timely incident reports for management and our clients.
• Effective Communication: Act as a key contact for officers, sites, supervisors, and regional operations managers. Share important updates and maintain professionalism in all interactions.
• Accurate Record Keeping: Keep thorough records of all activities and regularly review for accuracy and compliance with standards and regulations.
  

What We're Looking For

• Experience: Previous experience in a control room, scheduling, or security administration is helpful, but we provide full training for the right candidate.
• Tech Skills: Confident with computers and quick to learn new systems, including scheduling and ticketing platforms.
• Communication: Clear written and spoken English, with the ability to work with all kinds of people, including operations managers and field personnel.
• Attention to Detail: Organised, able to multitask, and focused on accuracy.
• Team Player: Works well with others and helps create a positive, supportive team environment.
• Problem-Solver: Stays calm under pressure and can prioritise tasks effectively.
• Flexible: Willing to work rotating shifts
• Trustworthy: Handles sensitive information with care and professionalism.
  

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.

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