Relief Front of House Officer - Customer Service

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Staff benefits

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work

Life cover

Share plan

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services is hiring a Relief Front of House Officer - Customer Service for London sites. The role involves welcoming guests, answering calls, issuing passes, and supporting the reception and porter services.

This position offers £14.80 per hour with benefits, guaranteed 24 hours per week, and requires NPPV & CTC vetting before start. You will work across days, nights and weekends, ensuring a professional, secure and helpful front-of-house experience.

Qualifications

• Excellent Customer Service experience preferably face-to-face, via email and phone.
• Intermediate level Microsoft applications – Outlook, Word, Excel.
• Flexible and willing approach to work.
• Ability to work on own initiative.
• Enthusiastic and hardworking.
• Good time keeping.
• Reliable and well organized.
• Good communication skills - verbal, possibly second language.

Responsibilities

• Act as a focal point for receiving and greeting Guests, Visitors and external Client Staff to the location.
• Answer the telephone and undertake all aspects of the reception Porter and Messenger services.
• Check identities of attendees and issue passes, host visitors as required.
• Set up rooms and venues as requested, assist with relocating furniture as per requests.
• Receive all mail for the site; check, divide and distribute to personnel onsite.
• Collect all post and frank as required before cut-off time.
• Provide support to the customer services team as required.
• Ensure that all operational procedures are followed.

Skills

Customer service

MS Office

Flexibility

Initiative

Enthusiastic

Punctuality

Reliability

Education

Communication

Tools

MS Excel

Outlook

Word

Job description

Better places, thriving communities.

Job Title: Relief Front of House Officer - Customer Service

Location: London sites

Salary: £14.80 Per Hour + Excellent Staff Benefits

Hours: Guaranteed 24 Hours per week, Days/Nights/Weekends

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

Job Overview

This is a Customer Service role with Porter and Messenger service duties.

As Part Of The FOH Support Team, You Will

• Act as a focal point for receiving and greeting Guests, Visitors and external Client Staff to the location.
• Answer the telephone and undertake all aspects of the reception Porter and Messenger services.
• Check identities of attendees and issue passes, host visitors as required.
• Set up rooms and venues as requested, assist the site management to relocate furniture and items as per requests.
• Receive all the internal and external mail for the site. Check, divide and distribute the posts to the personnel onsite accordingly.
• Collect all the post to be franked accordingly before cut-off time.
• Provide support to the customer services team as required.
• Ensure that all operational procedures are followed.

Main Duties

Undertake all duties as described in accordance with the Reception Procedures Manual.

• To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
• To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
• To be readily able to answer any questions and / or find out the answer promptly.
• To receive and look after guests until they are met by their host.
• To ensure that the security of the premises is maintained as far as is practicable.
• To maintain a quality reception area.
• To provide a booking service for rooms.
• To provide a helpdesk service for reactive maintenance.
• To maintain the telephone system as directed.
• To liaise with the customer services team with regard to customer care.
• To Set up of meeting room space to the client's specification requirements.
• To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
• To take delivery of post both internal/external.
• To deliver and collect post to and from different departments around the building.
• To use the franking machine and other equipment to send post.
• To sort post ready for collection.
• To use the computer to answer email queries.
• To report any building faults or H&S concerns.
• To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
• To comply with the Clients policies on Recycling and waste disposal.
• To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
• To replenish equipment and crockery etc that is required for service, before, during & after service.
• To ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
• To attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development.
• To undertake other reasonable tasks as requested.

Person Specification

• Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.
• Intermediate level Microsoft applications skills – outlook, word, excel
• Flexible and willing approach to work
• Ability to work on own initiative
• Enthusiastic and Hardworking
• Good time keeper
• Must be reliable and well organised
• Good standard of general education
• Good communication skills - specifically verbal preferably with a second language

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?