Fashion Customer Services & Order Coordinator

Confidential; Leeds; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

23 days annual leave + 8 holidays

Discretionary Christmas bonus

Job summary

Confidential in Leeds is seeking a Customer Services Advisor to join a well-established fashion business. The role combines day-to-day customer service with order management and production tracking, reporting to the Customer Service Manager.

You will develop strong relationships with customers and coordinate with internal teams and overseas partners. Ideal candidates will have solid customer service experience, excellent communication, and the ability to manage multiple priorities in a

Qualifications

• Experience in a customer service role is essential
• Excellent verbal and written communication skills
• Professional, clear and personable communication style
• Strong relationship-building and interpersonal skills
• Ability to empathise with customers and understand their needs
• Calm, solutions-focused approach to challenges or complaints
• Strong problem-solving and critical-thinking skills
• Ability to manage difficult conversations and resolve conflict
• Excellent attention to detail and accuracy
• Strong organisational skills and ability to prioritise a varied workload
• Proficient with Word, Excel and Outlook
• Able to work independently and in a wider team
• Proactive, positive and can-do attitude
• Reliability and punctuality
• Willingness to learn and improve processes
• Fashion/manufacturing experience advantageous

Responsibilities

• Manage customer enquiries via telephone and email, including shared inbox
• Build strong professional relationships and provide a high level of service
• Advise customers on garment lead times, production schedules and delivery expectations
• Handle order queries, amendments and complaints promptly and professionally
• Support onboarding of new customers
• Occasionally welcome and meet customers at the head office
• Maintain accurate production tracking and order management records
• Liaise with overseas production partners regarding garment specs and timelines
• Monitor orders to ensure on-time delivery
• Coordinate dispatches, returns and customer requirements with internal teams
• Ensure alterations and special-fit garments meet agreed timescales

Skills

Customer service

Communication

Organisation

Multitasking

Problem solving

Empathy

Relationship building

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Confidential in Leeds is seeking a Customer Services Advisor to join a well-established fashion business. The role combines day-to-day customer service with order management and production tracking, reporting to the Customer Service Manager.

You will develop strong relationships with customers and coordinate with internal teams and overseas partners. Ideal candidates will have solid customer service experience, excellent communication, and the ability to manage multiple priorities in a