F&B Team Leader (evenings)

Novotel Hotels; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and development programmes

Accor discount card to be used in Acco

Complimentary stays in UK hotels (Bonu

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Discounts in shops and Hotel’s many

Job summary

Novotel London Bridge is seeking an experienced bar professional to lead the hotel bar team and deliver exceptional guest service in a busy 4-star setting near the South Bank. The role involves opening/closing procedures, cash handling, and maintaining hygiene and safety standards.

You will train and coach staff, handle guest requests, and ensure bar service aligns with hotel standards and responsible service requirements. Evening shifts and late finishes are common.

Qualifications

• Previous bar or F&B experience preferred.
• Strong customer service and communication skills.
• Confident, organised and able to lead a team.
• Good knowledge of drinks and bar service.
• Ability to work under pressure in a busy hotel environment.
• Professional attitude with a strong focus on guest satisfaction.

Responsibilities

• Lead and support the bar team during daily operations and service.
• Ensure guests receive friendly, professional and efficient service.
• Assist with opening and closing procedures, including cash handling and stock checks.
• Maintain high standards of cleanliness, presentation, hygiene and health & safety.
• Prepare and serve drinks in line with hotel standards and responsible service requirements.
• Monitor stock levels and minimise waste and breakages.
• Train, coach and support team members to improve performance and service standards.
• Deal confidently with guest requests, feedback and complaints.
• Ensure all bar procedures and hotel policies are followed.
• Support the F&B Manager with the smooth running of the department and act as a role model for the team.

Job description

Company Description

The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre.

This role will require you to work evenings and often finishing after 12am.

Job Description

Job Purpose

To support the smooth and efficient operation of the hotel bar, ensuring excellent guest service, high operational standards and a positive team environment.

Key Responsibilities

• Lead and support the bar team during daily operations and service.


• Ensure guests receive friendly, professional and efficient service.


• Assist with opening and closing procedures, including cash handling and stock checks.


• Maintain high standards of cleanliness, Presentation, hygiene and health & safety.


• Prepare and serve drinks in line with hotel standards and responsible service requirements.


• Monitor stock levels and minimise waste and breakages.


• Train, coach and support team members to improve performance and service standards.


• Deal confidently with guest requests, feedback and complaints.


• Ensure all bar procedures and hotel policies are followed.


• Support the F&B Manager with the smooth running of the department and act as a role model for the team.

Qualifications

Key Skills & Experience

• Previous bar or F&B experience preferred.


• Strong customer service and communication skills.


• Confident, organised and able to lead a team.


• Good knowledge of drinks and bar service.


• Ability to work under pressure in a busy hotel environment.


• Professional attitude with a strong focus on guest satisfaction.

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes


• Discount card to be used in Accor hotels worldwide


• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)


• Meals on duty


• Uniforms and dry cleaning


• Recommend a friend scheme


• Employee Advisory Service


• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )