F&B Team Leader: Elevate Guest Experiences

Thistle; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Great staff areas to recharge

Wholesome meals on duty

Pension scheme

Healthcare schemes

Job summary

Thistle Marble Arch in London is seeking a Team Leader for Food & Beverage to guide a busy team and ensure outstanding guest experiences. You will welcome guests, take orders, and supervise service, ensuring timely delivery and neat setup.

You’ll lead by example, foster a warm, public-facing culture, and collaborate with colleagues to maintain high standards. A focus on service excellence and teamwork is essential to drive guest satisfaction in a fast-paced environment.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Strong desire to deliver the highest levels of service and progression.
• Ability to thrive in a public-facing role with guests and team members.
• Natural ability to connect with others and build relationships.
• Relaxed and approachable demeanour that encourages interactions.
• Precision in work to ensure the guest experience is perfect.
• Desire to pursue a fulfilling hospitality career.
• Ability to work effectively as part of a cohesive team in a fast-paced environment.
• If excited about creating extraordinary experiences and leading a caring team, apply.

Responsibilities

• Lead your team to provide a warm welcome, take orders, deliver food and drinks, and ensure setup and clearing are efficient.
• Deliver extraordinary experiences for guests by recommending dishes and sharing local tips.
• Lead by example as a team leader and be a key reason guests return.

Skills

Customer-facing

Service excellence

Guest engagement

Teamwork

Communication

Attention to detail

Hospitality mindset

Positive demeanor

Public interaction

Job description

Thistle Marble Arch in London is seeking a Team Leader for Food & Beverage to guide a busy team and ensure outstanding guest experiences. You will welcome guests, take orders, and supervise service, ensuring timely delivery and neat setup.

You’ll lead by example, foster a warm, public-facing culture, and collaborate with colleagues to maintain high standards. A focus on service excellence and teamwork is essential to drive guest satisfaction in a fast-paced environment.