F&B Team Leader — Deliver Exceptional Guest Experiences

Clermont Hotel Group; Greater London; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Pension

Healthcare

Staff meals

Job summary

The Thistle Marble Arch, part of Clermont Hotel Group, is seeking a Team Leader to guide the F&B team in delivering exceptional guest experiences near Oxford Street in London. You will lead service, ensure orders are taken accurately, and help create memorable visits for every guest.

We value strong communication, a passion for hospitality, and a proactive approach to guest satisfaction in a fast-paced environment.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Desire to deliver the highest levels of service.
• Ability to engage with guests and team members.
• Natural ability to connect with others and foster relationships.
• Precise in work to ensure guest experience is perfect.

Responsibilities

• Lead your team to provide a warm welcome, take orders, deliver food and drinks, and ensure setup/clearing is efficient.
• Guide the department to deliver extraordinary guest experiences and contribute to team morale.

Skills

Customer-facing

Food & Beverage

Team leadership

Guest service

Communication

Attention to detail

Hospitality mindset

Team player

Job description

The Thistle Marble Arch, part of Clermont Hotel Group, is seeking a Team Leader to guide the F&B team in delivering exceptional guest experiences near Oxford Street in London. You will lead service, ensure orders are taken accurately, and help create memorable visits for every guest.

We value strong communication, a passion for hospitality, and a proactive approach to guest satisfaction in a fast-paced environment.