F&B Team Leader – Elevate Guest Experiences

Clermont Hotel Group; Greater London; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Wage Stream

Discounts & Perks

Refer a Friend

Interest-Free Loans

Mental Health Support

Be Well Platform

Gym discounts

Paid Volunteering Days

Job summary

The Clermont Charing Cross hotel is seeking a Team Leader in Food & Beverage, based in London. You will guide your team to welcome guests, take orders, and ensure food and drink are delivered seamlessly, with setup and cleanup done efficiently.

You’ll be pivotal in delivering extraordinary guest experiences, mentoring staff, and driving guest satisfaction in a busy, high-end hotel environment. A proactive, customer-focused approach will help guests feel valued.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Desire to deliver high levels of service and progression.
• Thrives in a public-facing role with guests and colleagues.
• Natural ability to connect with others and foster relationships.
• Relaxed, approachable demeanour encouraging positive interactions.
• Precise in work to ensure guest experience is perfect.
• Desire to build a fulfilling hospitality career.
• Able to work as part of a dynamic team in a fast-paced environment.

Responsibilities

• Lead your team to welcome guests, take orders, deliver food and drinks, and ensure setup and clearing is efficient.
• Help your team deliver extraordinary guest experiences and suggest dishes or local tips.
• Be a key reason guests return time after time through excellent service.

Skills

Customer-facing experience

Team leadership

Public-facing role

Hospitality

Guest service

Communication

Attention to detail

Job description

The Clermont Charing Cross hotel is seeking a Team Leader in Food & Beverage, based in London. You will guide your team to welcome guests, take orders, and ensure food and drink are delivered seamlessly, with setup and cleanup done efficiently.

You’ll be pivotal in delivering extraordinary guest experiences, mentoring staff, and driving guest satisfaction in a busy, high-end hotel environment. A proactive, customer-focused approach will help guests feel valued.