F&B Team Leader — Elevate Guest Experience & Team Growth

Accor; Birmingham; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free night stays in UK hotels

30% restaurant discount (Accor)

Discounted global hotel rates

Accor Academy

Wellbeing support

Global opportunities

Environmental & inclusive initiatives

Job summary

Ibis Birmingham Airport, part of the Accor family, is seeking a capable supervisor to lead the Food & Beverage team and deliver memorable guest experiences at the property in Birmingham. The role emphasizes guest relations, quality service and operational oversight within a busy hotel setting.

You'll manage daily activities, ensure hygiene and safety standards, and collaborate with other departments to meet targets while supporting staff development and service excellence.

Qualifications

• Minimum 3 years in a supervisory role.
• Previous customer service experience.
• Ability to work under pressure.

Responsibilities

• Develops high quality relationships with guests from arrival to departure to foster loyalty.
• Supervises bar, restaurant and catering operations, ensuring hygiene and standards.
• Coordinates with front office and reservations to deliver smooth guest experiences.
• Promotes hotel services to encourage guest loyalty and upsell offerings.
• Keeps inventory and equipment safe, compliant with HACCP and safety regulations.
• Ensures a clean, safe workplace and supports team development.

Skills

Customer service

Supervisory experience

Work under pressure

Job description

Ibis Birmingham Airport, part of the Accor family, is seeking a capable supervisor to lead the Food & Beverage team and deliver memorable guest experiences at the property in Birmingham. The role emphasizes guest relations, quality service and operational oversight within a busy hotel setting.

You'll manage daily activities, ensure hygiene and safety standards, and collaborate with other departments to meet targets while supporting staff development and service excellence.