F&B Team Leader

Clermont Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in London's hospitality sector is seeking a passionate Team Leader to join their vibrant Food & Beverage team. This role offers an exciting opportunity to work in a fast-paced environment where you can lead your team to create unforgettable experiences for guests. With a focus on delivering exceptional service, you'll play a key role in fostering a welcoming atmosphere, managing orders, and ensuring every detail is perfect. Enjoy a range of perks including discounted rates, flexible working hours, and opportunities for professional growth. If you're ready to take the next step in your hospitality career, this is the perfect opportunity for you.

Benefits

Discounted hotel rates

Interest free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Generous recommend a friend scheme

Apprenticeships and accredited qualifications

Access to discounts and cashback

Qualifications

• Previous leadership experience in hospitality for at least 1 year.
• Passionate about delivering exceptional service and leading a team.

Responsibilities

• Lead the team to provide a warm welcome and exceptional service.
• Ensure guests have memorable experiences and assist with their needs.

Skills

Leadership

Customer Service

Team Motivation

Attention to Detail

Flexibility

Education

Hospitality Management Degree

Job description

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

The Role

If you know, you know... working in Food & Beverage can be busy, but there is nothing else quite like the feeling of working with “your people” and when your work colleagues are more like family. As Team Leader – it's your tribe, and you help them to provide a warm welcome, take orders, deliver food and drink, as well as set up and clear down your department. More than that, you help the team ensure our guests and customers have an amazing experience with us, from recommending dishes and drinks, to knowing where to catch a taxi, or the best theatre shows – you are not just a team leader – you are the person our guests love to talk about and their reason to return.

What we look for

• Previous experience in a leadership role, at least 1 year, preferably within hotel or hospitality industry
• Passionate about delivering the highest levels of service and the ability to lead from the front is essential
• Ability to thrive in a fast-paced environment and possess the drive to motivate a team to deliver exceptional service
• Empathetic and able to build relationships,maintaining a calm, approachable demeanor are key, as this role involves being the face of the restaurant and creating memorable experiences for both guests and colleagues
• An open personality who is relaxed and natural in their interactions
• Accurate with good attention to detail
• Flexibility, as the role involves working across both the restaurant and bar
• Availability for both late shifts and morning shifts - adaptability and ability to manage different working hours are necessary
• Desire to progress within the hospitality industry
• Able to work effectively as part of a team

What's in it for you?

• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal