F&B Team Leader - Vicinity Restaurant & Bar

Clermont Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate F&B Team Leader for their Vicinity Restaurant & Bar. This role offers the opportunity to lead a team in a vibrant, customer-focused environment, ensuring guests receive an unforgettable experience. You will be at the forefront of service, guiding your team to deliver excellence while fostering a welcoming atmosphere. With a commitment to employee growth and development, this position not only enhances your career in hospitality but also allows you to be part of a close-knit team that feels like family. Join a company that values your contributions and offers an array of benefits to support your well-being.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension Scheme

Healthcare Schemes

Wagestream access

Recommend a friend scheme

Apprenticeships up to Level 7

Discounts through online benefits portal

Qualifications

• Previous experience in a customer-facing role is essential.
• Demonstrable desire to pursue a career in hospitality.

Responsibilities

• Lead the team to provide exceptional service to guests.
• Ensure smooth operations in the Food & Beverage department.

Skills

Customer Service

Team Leadership

Attention to Detail

Relationship Building

Fast-paced Service Experience

Education

Hospitality Training

Accredited Qualifications

Job description

F&B Team Leader - Vicinity Restaurant & Bar

Contract Type - Permanent

Employment Type - Full Time
39 hours per week

Would you like to work in a spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars, and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.

The Role

If you know, you know... working in Food & Beverage can be busy, but there is nothing else quite like the feeling of working with “your people” and when your work colleagues are more like family. As Team Leader, it's your tribe, and you help them to provide a warm welcome, take orders, deliver food and drink, as well as set up and clear down your department. More than that, you help the team ensure our guests and customers have an amazing experience with us, from recommending dishes and drinks to knowing where to catch a taxi or the best theatre shows. You are not just a team leader; you are the person our guests love to talk about and their reason to return.

What we look for

• Previous experience in a customer-facing role
• Passionate about delivering the highest levels of service with a desire to learn, work hard, and progress
• Comfortable in a front-line role facing the public
• Empathetic and able to build relationships
• An open personality who is relaxed and natural in their interactions
• Accurate with good attention to detail
• Demonstrable desire to pursue a hospitality career
• Able to work effectively as part of a team
• Previous experience in a fast-paced service environment

What's in it for you?

• Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
• Interest-free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal