F&B Team Leader

IN - Gloucester - The Forum (GLOSR); Gloucester; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Meals on duty

28 days holiday (including bank hols)

Company sick pay & life insurance

Discounts on hotels & restaurants

Refer a Friend programme

Volunteer days + training

Amazing employee discounts globally

Job summary

Hotel Indigo Gloucester is recruiting a Food & Beverage Team Leader on a 24-hour per week contract. You will lead and train the team to deliver excellent service and high standards, helping staff develop while maintaining the hotel's voco standards.

You will manage guest queries and complaints, ensuring a welcoming and efficient dining experience for all guests. Competitive benefits reflect our inclusive employer approach.

Qualifications

• Passionate about delivering great service and great food and drinks.
• Previous supervisory experience in bars or restaurants.
• Experience with handling guests queries and complaints.
• Willing to learn and work as part of a hotel team.

Responsibilities

• Train the team to perform to voco standards and help them develop.
• Deliver excellent service to all guests and support a seamless guest experience.

Skills

Supervisory experience

Guest service

Handling guest queries

Team leadership

Job description

Hotel Indigo Gloucester has a fantastic opportunity for a Food & Beverage Team Leader to join our growing team and bring the Hotel Indigo values to life on a 24-hour per week contract!
You will earn £14.31 per hour, which is equal to £17,858.88 salary plus service charge.

At Indigo, we’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place. We deliver a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces. Just as no two neighbourhoods are alike, no two Hotel Indigos are alike!
Hotel Indigo Gloucester is offering a free-spirited experience for our guests enriched with local culture. Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling-by-design. Artefacts rescued from the site are now showcased in the Gloucester Museum, linking our hotel to this city’s multi-layered history.

Our Food & Beverage Team Leader enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As Food & Beverage Team Leader, you enjoy variety and are at your best when being part of a team as well as being passionate about helping your team deliver excellent service to all guests. You will train our team to perform to our voco standards while helping them develop!

To succeed as Food & Beverage Team Leader you will need:

• To be passionate about delivering great service and great food and drinks
• Previous supervisory experience in bars or restaurants
• Experience with handling guests queries and complaints
• To be willing to learn new things and work as part of a wide hotel team

To succeed as Food & Beverage Team Leader, you will need:

• To be enthusiastic about delivering great service and great food and drinks
• Minimum of 1 year experience in a similar role
• Experience with working with customers in a busy environment
• To be willing to learn new things and work as part of a wide hotel team

If you are looking to join a hotel where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun-loving nature,

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.