Reservations, Groups, Meetings and Events Coordinator

IHG Hotels & Resorts; Gloucester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Global opportunities

Volunteer days

Meals on duty

Holidays 28 days

Life insurance

Hotel discounts

Store discounts

Refer a Friend

Job summary

IHG Hotels & Resorts' Hotel Indigo Gloucester is seeking a Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life.

You will earn £28,000 salary plus a 10% annual bonus, and you will help convert enquiries into bookings, build strong client relationships by phone, email and in person, and work with our in‑house Sales and Catering system to create accurate function sheets.

Qualifications

• Some Reservations, Groups, Meetings & Events experience is required.
• Experience in a hotel or destination venue, or in Sales administration, is advantageous.

Responsibilities

• Convert enquiries and maximise hotel and event bookings to drive revenue.
• Build strong client relationships through telephone, email and in-person contact.
• Input enquiries into the in-house Sales and Catering system and create accurate function sheets.
• Work as part of a team to achieve department objectives and budget.
• Identify client requirements and coordinate with hotel facilities to meet needs.
• Provide excellent service to guests and clients throughout the enquiry and booking process.

Job description

Reservations, Groups, Meetings and Events Coordinator

Employer:

IHG Hotels & Resorts

Location:

Gloucester, GL1 1SZ

Pay:

Meets national minimum wage

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

03/12/2026

About this job

Hotel Indigo Gloucester has a fantastic opportunity for a Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life!

You will earn £28,000.00 salary, plus a 10% annual bonus At Indigo, we’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

We deliver a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces.

An experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

Just as no two neighbourhoods are alike, no two Hotel Indigos are alike!

Hotel Indigo Gloucester is offering a free-spirited experience for our guests enriched with local culture.

Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling-by-design.

Artefacts rescued from the site are now showcased in the Gloucester Museum, linking our hotel to this city’s multi-layered history.

As Gloucester thrives with its diverse industries and culture, Hotel Indigo will become a vibrant part of the city’s evolving narrative.

Our Reservations, Groups, Meeting & Events Coordinators enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies
• which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty - 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores
• all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

We are looking for a Reservations, Groups, Meeting & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue.

You will build strong relationships with your clients through regular contact by telephone, e‑mail and in person.

You will also actively seek client feedback and sales leads wherever possible.

All bookings will be made via our in‑house system, creating written confirmations & function sheets.

Given the nature of this role it’s important that you have some Reservations, Groups, Meeting & Events experience.

Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.

As a Reservations, Groups, Meeting & Events Coordinator, your amin duties will be:

To ensure enquiries are managed to maximise sales, occupancy and revenue, including up‑selling equipment, F&B and relevant hotel facilities wherever possible

To accurately input all enquiries into Sales and Catering system

To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as require

To actively work as part of a team to achieve the department objectives and budget

To actively consider prevention, recovery and investigation of any complaints

To liaise with clients to ensure that accurate details for each event & reservation are obtained

To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.

To establish client requirements and identifying how the hotel can facilitate their needs

To respond to all M&E enquiries in-line with company standard If you are looking to join a hotel where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun-loving nature, to join our team as a Reservations, Groups, Meetings & Events Coordinator!

You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process.

Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood.

With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?