Reservations, Groups, Meetings and Events Coordinator

Intercontinental Hotels Group; Gloucester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Meals on duty

28 days holiday including bank hols

Sick pay & life insurance

Amazing staff discounts

Refer a Friend programme

Volunteer days

Job summary

Hotel Indigo Gloucester is recruiting a Reservations, Groups, Meetings & Events Coordinator to convert enquiries into bookings and maximise revenue. You will build relationships with clients by phone, email and in person, input enquiries in-house, and create function sheets. The role requires some M&E experience and teamwork to meet targets.

The hotel offers a vibrant local experience and values-driven culture, with training, career progression and staff benefits.

Qualifications

• Experience in Reservations, Groups and Meetings & Events preferred.
• Accurate input of enquiries into Sales and Catering system.
• Compile and share function sheets with Operations Team.
• Deliver excellent service to guests and clients.

Responsibilities

• Manage enquiries to maximise sales, occupancy and revenue including up-selling equipment, F&B and hotel facilities.
• Accurately input all enquiries into Sales and Catering system.
• Compile accurate function sheets and distribute weekly with Operations Team, providing updates as required.
• Work as part of a team to achieve department objectives and budget.
• Investigate and resolve complaints.
• Liaise with clients to confirm event details and requirements.
• Deliver excellent service face-to-face and by telephone.
• Identify client needs and how the hotel can meet them.
• Respond to M&E enquiries in line with company standards.

Skills

Reservations experience

Event coordination

Sales focus

Customer service

Communication

Teamwork

Tools

Sales & Catering system

Job description

We are looking for a Reservations, Groups, Meeting & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue. You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets. Given the nature of this role it's important that you have some Reservations, Groups, Meeting & Events experience. Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you. As a Reservations, Groups, Meeting & Events Coordinator, your amin duties will be:

• To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
• To accurately input all enquiries into Sales and Catering system
• To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as require
• To actively work as part of a team to achieve the department objectives and budget
• To actively consider prevention, recovery and investigation of any complaints
• To liaise with clients to ensure that accurate details for each event & reservation are obtained
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• To establish client requirements and identifying how the hotel can facilitate their needs
• To respond to all M&E enquiries in-line with company standard

If you are looking to join a hotel where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun-loving nature,

You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Hotel Indigo Gloucester has a fantastic opportunity for a Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life! You will earn £28,000.00 salary, plus a 10% annual bonus At Indigo, we're a global family of properties, bound together by a common desire to give our guests not merely a room, but a place. We deliver a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces. An experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life's true riches. Just as no two neighbourhoods are alike, no two Hotel Indigos are alike! Hotel Indigo Gloucester is offering a free-spirited experience for our guests enriched with local culture. Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling-by-design. Artefacts rescued from the site are now showcased in the Gloucester Museum, linking our hotel to this city's multi-layered history. As Gloucester thrives with its diverse industries and culture, Hotel Indigo will become a vibrant part of the city's evolving narrative.

• Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!