F&B Supervisor — Lead Service & Guest Experience

inploi; Harrogate; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Free use of gym and leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave per year (incl. B

Cycle to Work Scheme

20% discount at Warner, Butlins &H

Help @ Hand from Unum

Life Assurance

Free Car Parking onsite

Family Friendly policies

Refer a friend scheme

Aslan: Reward & recognition portal

Job summary

Warner Hotels in Harrogate is seeking a Food & Beverage Supervisor to lead service shifts, coach teams, and deliver exceptional guest experiences across our restaurants and bars.

This role requires hands-on leadership on shift, strong communication, and a focus on safety, upselling, and cost control while maintaining high hospitality standards. You will work closely with managers to ensure memorable dining experiences for guests.

Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards – Level 3 food safety certificate desirable.
• Excellent communication and problem-solving abilities.
• Strong leadership skills with the ability to motivate and guide a team.

Responsibilities

• Lead shift as on-shift leader across the department.
• Monitor standards and efficiency; coordinate with managers to resolve issues.
• Provide on-shift support and guidance to teams across departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
• Ensure adherence to H&S regulations, hygiene standards and company policies.
• Act as person responsible for emergency procedures, fire safety and first aid.
• Complete incident reports and escalate as needed.
• Monitor upselling opportunities across F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
• Conduct shift handovers and prepare shift reports.

Skills

Previous experience in food and/orbe f

Job description

Warner Hotels in Harrogate is seeking a Food & Beverage Supervisor to lead service shifts, coach teams, and deliver exceptional guest experiences across our restaurants and bars.

This role requires hands-on leadership on shift, strong communication, and a focus on safety, upselling, and cost control while maintaining high hospitality standards. You will work closely with managers to ensure memorable dining experiences for guests.