F&B Shift Leader: Elevate Service & Guest Experience

Berkshire News; United Kingdom; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free gym access

60% discount on onsite food

Pension scheme

Career development opportunities (qual

28 days annual leave (incl. BH)

Cycle to Work Scheme

Staff discounts at Warner hotels

Employee Assistance Programme

Job summary

Warner Hotels is seeking a Food & Beverage Supervisor to lead service shifts, coach teams, and uphold high standards across our restaurants and bars. You’ll drive guest experiences, support managers, and ensure smooth operations while fostering a welcoming environment for guests and colleagues.

The role emphasises leadership, service excellence, and adherence to H&S and cash handling procedures, with a strong focus on upselling and cost control.

Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards—Level 3 food safety certificate would be desirable.
• Excellent communication and problem-solving abilities.
• Strong leadership skills with the ability to motivate and guide a team.

Responsibilities

• Act as on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Provide on-shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and escalations as needed.
• Monitor upselling opportunities across F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
• Conduct shift handovers for smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Skills

Hospitality ops

Food safety

Communication

Leadership

Job description

Warner Hotels is seeking a Food & Beverage Supervisor to lead service shifts, coach teams, and uphold high standards across our restaurants and bars. You’ll drive guest experiences, support managers, and ensure smooth operations while fostering a welcoming environment for guests and colleagues.

The role emphasises leadership, service excellence, and adherence to H&S and cash handling procedures, with a strong focus on upselling and cost control.