F&B Shift Supervisor: Elevate Guest Experience

Warner Hotels; Mengham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Gym access

60% food discount onsite

Pension scheme

Career development opportunities

28 days annual leave

Cycle to work

Employee discounts

Job summary

Warner Hotels is seeking a Food & Beverage Supervisor to lead shifts across our restaurants and bars, delivering exceptional guest experiences and upholding brand standards. You will coach and motivate the team, manage service flow, and ensure health and safety compliance while driving guest satisfaction.

You'll collaborate with managers, monitor upselling opportunities, and provide thorough shift handovers and reports.

Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards - Level 3 food safety certificate would be desirable.
• Excellent communication and problem-solving abilities.
• Strong leadership skills with the ability to motivate and guide a team.

Responsibilities

• Act as the on shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Provide on shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and elevate as needed.
• Monitor upselling opportunities across F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Skills

Leadership

Communication

Problem-solving

Food safety

Job description

Warner Hotels is seeking a Food & Beverage Supervisor to lead shifts across our restaurants and bars, delivering exceptional guest experiences and upholding brand standards. You will coach and motivate the team, manage service flow, and ensure health and safety compliance while driving guest satisfaction.

You'll collaborate with managers, monitor upselling opportunities, and provide thorough shift handovers and reports.