F & B Shift Leader - Live in Available

The Bull Hotel; Gerrards Cross; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Wagestream – flexible access to earned

Paid day off for your birthday

Employee Assistance Programme 24/7

Saroving Rewards

Employee appreciation events

Family & Friends Accommodation rates

Live in available (chargeable)

Job summary

The Bull Hotel in Gerrards Cross is seeking a Food and Beverage Shift Leader to oversee the Lounge Bar, Restaurant, and events space. You will lead a friendly team, ensure service standards, and coordinate with the kitchen while handling guest requests and allergies.

This role requires a confident, well-presented individual with a customer-focused approach. Join a busy hospitality team and contribute to a welcoming guest experience.

Qualifications

• Minimum of 1 year experience as an F&B Assistant in a quality hotel or restaurant.
• Excellent command of written and spoken English.
• Willing to work full time on a 5 day out of 7 rota, including weekends.
• Ability to stay calm under pressure and resolve customer issues effectively.
• Enthusiasm, professional manner and willingness to take on extra responsibilities.

Responsibilities

• Provide a welcoming and friendly atmosphere for guests.
• Supervise and motivate the service team to maintain standards.
• Liaise with kitchen to ensure timely food service and accommodate special requests.
• Ensure guest service is professional and timely; handle feedback.
• Maintain H&S and hygiene standards across the department.
• Assist with on-job training and coaching of staff.

Skills

Supervisory experience

Customer service

English proficiency

Positive attitude

Team leadership

Job description

A peaceful four star hotel in Gerrards Cross in Buckinghamshire, the Bull Hotel offers 147 comfortable bedrooms, a restaurant and bar, and flexible event suites for all types of functions. Opened in 1688 as a coaching inn, the picturesque hotel combines warm British hospitality with modern comforts. Located in the countryside. The Bull is easily accessible by train or car.

We are now inviting warm, friendly, well presented and confident individuals to join in our journey of service excellence as Food & Beverage Shift Leader. Primarily looking after the Lounge Bar and Restaurant but also looking after Meeting and Events when required. You must have Supervisory experience in Bar/Restaurant environment. All interviews will take place at the Bull Hotel in Gerrards Cross.

Our Food and Beverage team is the heart of our busy restaurant, lounge bar and meetings and events space. As Food and Beverage Shift Leader you will be responsible for the smooth running of one of these departments during your shift. Being in a customer-facing role means you are a confident and well-presented individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.

Why join the Bull’s team?

As part of the Bull's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential
• Live in is available for this role (Chargeable)

As Food and Beverage Shift Leader you will have...

• Proven track record with a minimum of 1 years' experience of working as an F&B Assistant within a quality hotel or restaurant.
• A positive outlook with a 'can do' attitude.
• A passion for hospitality and service with a smile.
• The ability to work under pressure and be able to resolve customer problems effectively
• Lots of enthusiasm, a professional manner and not afraid to take on extra responsibility when needed
• An excellent command of written & spoken English
• Ability to work full time on a 5 day out of 7 rota with a mix of early shifts and late shifts including weekends.

What will I be doing as Food and Beverage Shift Leader?

• Providing a welcoming and friendly atmosphere for our guests.
• Supervising and motivating your team to ensure standards and service excellence are maintained at all times.
• Liaising with the kitchen to ensure food service is timely and as ordered, taking care of special requests and guests with allergies.
• Ensuring guests are served in a professional and timely manner and dealing with feedback should it arise.
• Ensuring all H & S and Hygiene standards are maintained
• Supporting the Supervisor and Manager in providing on-job training and coaching to the service team.
• Taking responsibility for monies and stock within the department when on duty.
• Learning and building your knowledge on all the hotel's products and services.
• Attending training & completing e-learning modules to improve your skills and aid your development

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.