F&B Service Supervisor & Duty Manager

Ehg Careers; West of England; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel rooms worldwide (IHG)

Health plan

Life Insurance

Cashback and retailer discounts

Complimentary meals on duty

Share of service charge

Excellent training & development

Job summary

Eclipse Hotels Group, headquartered in West London, operates Holiday Inn Bristol Airport as part of its international hotel portfolio. We seek a Food & Beverage Service Supervisor to lead dining experiences across Restaurant, Bar, Room Service and Meetings & Events, ensuring high standards and guest satisfaction.

You will welcome guests, showcase menu options, manage shifts, and act as Duty Manager when required.

Qualifications

• Previous experience in a similar role.
• Excellent communication with guests.
• Knowledge of local food safety laws.
• Impeccable customer service and leadership abilities.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.

Responsibilities

• Create a warm welcome to guests and set the tone for the experience.
• Present each meal as a feast for the eyes and taste buds.
• Deliver memorable service with your signature flair across Restaurant, Bar, Room Service or Meetings & Events.
• Know menus and products; answer questions about ingredients and allergens.
• Prepare and serve drinks to high standards, considering guest requirements.
• Identify VIP guests and tailor service accordingly.
• Allocate roles and duties to F&B team members when on shift.
• Act as Restaurant Host during busy periods.
• Act as Duty Manager for the property.
• Complete stocktaking and stock ordering as needed.

Skills

Hospitality experience

Communication skills

Food safety knowledge

Problem solving

Customer service

Team leadership

Flexible schedule

Job description

Eclipse Hotels Group, headquartered in West London, operates Holiday Inn Bristol Airport as part of its international hotel portfolio. We seek a Food & Beverage Service Supervisor to lead dining experiences across Restaurant, Bar, Room Service and Meetings & Events, ensuring high standards and guest satisfaction.

You will welcome guests, showcase menu options, manage shifts, and act as Duty Manager when required.