Food & Beverage Service Supervisor

Eclipse Hotels Group; West of England, Greater London; In loco; GBP 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted hotel rooms and 50% off F&B

Employee assistance and welfare

Health plan

Life insurance

Cashback and high-street discounts

Complimentary meals on duty

Share of service charge

Descrizione del lavoro

Eclipse Hotels Group is hiring a Food & Beverage Service Supervisor for Holiday Inn Bristol Airport. Lead a welcoming front of house, deliver outstanding guest service, and manage a team across Restaurant, Bar, Room Service and Meetings & Events.

You will ensure food safety compliance and a memorable dining experience in a busy hotel setting. The role requires flexibility to work evenings, weekends and bank holidays, with opportunities to develop within our growing global brand of Holiday Inn

Competenze

• Previous experience in a similar F&B supervisory role.
• Strong customer service and communication skills.
• Knowledge of local food safety laws.
• Ability to lead and manage a team.
• Willing to work evenings, weekends and bank holidays.

Mansioni

• Create a warm welcome for guests and set the tone.
• Present meals attractively and ensure high service standards.
• Coordinate duties and guide the F&B team during shifts.
• Handle guest queries and dietary requests.

Conoscenze

People leadership

Customer service

Communication skills

Food safety knowledge

Problem solving

Team management

Flexible scheduling

Descrizione del lavoro

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean.

Start your journey with us as a Food & Beverage Service Supervisor at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and we can offer you benefits such as:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on the leading high street retailers.
• Complimentary Meals on duty.
• Potential Share of Service Charge.

This is but a small taster of what we would expect in this role:

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Present each meal that is a feast for the eyes and a treat for the taste buds.
• With your own signature flare, you’ll be turning our high standards into memorable service for

each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.

• Know your menus and products, our guests may ask questions about ingredients and allergens - be prepared to answer!
• Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
• Be able to identify VIP guests.
• Allocate roles and duties to the other F&B Service Members when on shift.
• Will act as our Restaurant Host during our busy periods.
• To act as Duty Manager for the property.
• Completion of additional tasks e.g., stock taking, stock ordering

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

True Attitude

being caring, wanting to make a positive difference, and building genuine connections with our guests

True Confidence

having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay

True Listening

focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness

is about providing our guests with what they need, and doing so in a timely and caring manner

What we are looking for:

• Previous experience in a similar role.
• Communication Skills – Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
• Knowledge of local food safety laws.
• Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
• Impeccable customer service skills.
• Ability to lead and manage a team.
• Willing to work a flexible schedule including evenings, weekends and bank holidays

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.