Food & Beverage Service Supervisor

Eclipse Hotels Group; West of England; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel rooms worldwide (IHG)

Health plan

Life Insurance

Cashback and retailer discounts

Complimentary meals on duty

Share of service charge

Excellent training & development

Job summary

Eclipse Hotels Group, headquartered in West London, operates Holiday Inn Bristol Airport as part of its international hotel portfolio. We seek a Food & Beverage Service Supervisor to lead dining experiences across Restaurant, Bar, Room Service and Meetings & Events, ensuring high standards and guest satisfaction.

You will welcome guests, showcase menu options, manage shifts, and act as Duty Manager when required.

Qualifications

• Previous experience in a similar role.
• Excellent communication with guests.
• Knowledge of local food safety laws.
• Impeccable customer service and leadership abilities.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.

Responsibilities

• Create a warm welcome to guests and set the tone for the experience.
• Present each meal as a feast for the eyes and taste buds.
• Deliver memorable service with your signature flair across Restaurant, Bar, Room Service or Meetings & Events.
• Know menus and products; answer questions about ingredients and allergens.
• Prepare and serve drinks to high standards, considering guest requirements.
• Identify VIP guests and tailor service accordingly.
• Allocate roles and duties to F&B team members when on shift.
• Act as Restaurant Host during busy periods.
• Act as Duty Manager for the property.
• Complete stocktaking and stock ordering as needed.

Skills

Hospitality experience

Communication skills

Food safety knowledge

Problem solving

Customer service

Team leadership

Flexible schedule

Job description

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean.

Start your journey with us as a Food & Beverage Service Supervisor at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and we can offer you benefits such as:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on the leading high street retailers.
• Complimentary Meals on duty.
• Potential Share of Service Charge.
• Excellent Training & Development.

This is but a small taster of what we would expect in this role:

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Present each meal that is a feast for the eyes and a treat for the taste buds.
• With your own signature flare, you’ll be turning our high standards into memorable service for
  each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
• Know your menus and products, our guests may ask questions about ingredients and allergens - be prepared to answer!
• Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
• Be able to identify VIP guests.
• Allocate roles and duties to the other F&B Service Members when on shift.
• Will act as our Restaurant Host during our busy periods.
• To act as Duty Manager for the property.
• Completion of additional tasks e.g., stock taking, stock ordering

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
• True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
• True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner

What we are looking for:

• Previous experience in a similar role.
• Communication Skills – Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
• Knowledge of local food safety laws.
• Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
• Impeccable customer service skills.
• Ability to lead and manage a team.
• Willing to work a flexible schedule including evenings, weekends and bank holidays

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.