F&B Service Expert

Marriott Hotels Resorts; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel brand in Greater London seeks an F&B Service Expert to deliver exceptional five-star service. The ideal candidate will have at least one year of experience in hospitality, strong communication skills, and a detail-oriented mindset. Responsibilities include maintaining cleanliness, proactive learning of menu items, and ensuring adherence to company standards. The position offers a competitive salary, extensive benefits, and development opportunities in a fast-paced environment.

Benefits

28 days holiday including Bank Holidays

Pension scheme

Life Assurance coverage

Annual Performance Review pay adjustments

Complimentary gym and spa access

Free meals while at work

Dry-cleaning service availability

Complimentary enrolment in BenefitHub

50% discount at St. Pancras outlets

Marriott Discount Card benefits

Travel ticket season loan

Cycle to work scheme

Employee Assistance Programme access

Training and Development programme participation

Qualifications

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.
• Knowledge of overall hotel operations is essential for this role.
• L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.

Responsibilities

• Maintaining an exceptionally high standard of five-star luxury lifestyle service.
• Maintaining cleanliness in all areas and advocating best practices.
• Proactively learning new menu items and changes in service standards.
• Maintaining knowledge of company Food Safety Programs and regulations.
• Reporting maintenance issues immediately.
• Knowledge of product (food & beverage) and service is essential.
• Positive attitude, grooming standard, body language, and tone need to be supportive and on brand.
• Attendance at monthly departmental meetings is essential.
• Carrying out other duties as required by the F&B Management team.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Customer service excellence

Education

Minimum 1 year in hospitality role

L2 Food Hygiene preferred

Job description

Position Summary

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time.

Responsibilities

Here’s what your journey with us entails

• Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
• Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
• Proactively learning new menu items, beverage items and changes in service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this.
• Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
• Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
• Carrying out other duties that may be required by the F&B Management team.

Qualifications

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.

What is in it for you

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits

Join Our Team

Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.