F&B Premium Manager

Eastlands Venue Services; Manchester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Private Medical Insurance (Vitality)

Group Life Assurance

Birthday Day Off

Complimentary Meals on Shift

Employee Assistance Programme & Well‑a

Employee Discounts Platform (Blackhawk

Company Pension Scheme

Generous Holiday Allowance

Career Development Opportunities

Job summary

Co-op Live in Manchester seeks a Premium Manager to lead premium hospitality operations across live entertainment events. You will drive guest experience through strong leadership, operational excellence and strict service standards.

You will collaborate with culinary, logistics and event teams, developing high-performing staff while maintaining compliance and delivering commercial results.

Qualifications

• Proven experience leading premium hospitality or high-volume F&B operations.
• Experience leading operational teams in stadiums, arenas, or live events.
• Experience coaching and developing high-performing teams.
• Strong commercial awareness with labour and cost management.
• Excellent organisation to handle multiple priorities in fast-paced settings.
• Strong communication and relationship-building at all levels.
• Experience using Microsoft Office, EPOS and workforce systems.
• Knowledge of food safety, allergen management, COSHH and licensing.
• Level 2 Food Safety qualification or equivalent.
• Personal Licence holder, or willingness to obtain one.

Responsibilities

• Lead premium food and beverage operations across live entertainment events.
• Inspire, coach, and develop hospitality teams to deliver exceptional experiences.
• Ensure premium areas are prepared and ready for each event.
• Manage labour, stock, and operational efficiency to drive profit.
• Champion guest service and continuously improve the premium experience.
• Collaborate with culinary, logistics and events teams for seamless events.
• Support recruitment, onboarding and team development.
• Ensure compliance with safety, licensing and company standards.
• Use data to identify continuous improvement opportunities.
• Support special events and ongoing premium hospitality success.

Skills

Leadership

Operational management

Budgeting

Communication

MS Office/EPOS

Education

Level 2 Food Safety

Personal Licence

Tools

EPOS

Planday

Job description

The Premium Manager is responsible for leading the delivery of exceptional food and beverage operations across Co-op Live's premium hospitality spaces during live entertainment events. Reporting to the Senior Premium & Events Manager, the role is responsible for ensuring every premium guest receives an outstanding hospitality experience through operational excellence, strong leadership and exceptional service standards. Working closely with culinary, logistics and operational teams, the Premium Manager will lead and develop high-performing teams while driving commercial performance, maintaining compliance and continuously enhancing the premium guest experience.

Day to Day Key Responsibilities

• Lead the delivery of premium food and beverage operations across live entertainment events at Co-op Live.
• Inspire, coach and develop high-performing hospitality teams to deliver exceptional guest experiences.
• Ensure premium hospitality areas are fully prepared and operationally ready for every event.
• Drive commercial performance through effective labour management, stock control and operational efficiency.
• Champion outstanding guest service, continuously improving the premium experience through feedback and innovation.
• Work collaboratively with Culinary, Logistics and Event Operations teams to deliver seamless events.
• Support recruitment, onboarding and the ongoing development of your team.
• Ensure compliance with food safety, health & safety, licensing and company standards.
• Use operational data and reporting to identify opportunities for continuous improvement.
• Support the delivery of special events and contribute to the continued success of Premium Hospitality at Co-op Live.

Required Qualifications

• Proven experience managing premium hospitality or high-volume food and beverage operations.
• Experience leading operational teams within a stadium, arena, live events or similar fast-paced hospitality environment.
• Demonstrable experience leading, coaching and developing high-performing teams.
• Strong commercial awareness with experience managing labour, costs and operational performance.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to influence and build relationships at all levels.
• Experience using Microsoft Office, EPOS and workforce management systems.
• Good understanding of food safety, allergen management, COSHH and licensing legislation.
• Level 2 Food Safety qualification (or equivalent).
• Personal Licence holder, or willingness to obtain one.

Desirable Qualifications

• Experience working within premium hospitality at a live entertainment venue, arena or stadium.
• Experience supporting venue openings or large-scale mobilisation projects.
• Knowledge of workforce scheduling systems such as Planday or similar.
• Experience using guest insight and operational data to drive continuous improvement.
• First Aid qualification.
• Knowledge of the Manchester hospitality and live entertainment market.

Benefits and Perks

• Private Medical Insurance (Vitality) - including Virtual GP access and rewards
• Group Life Assurance - 4x salary paid to your nominated beneficiary
• Birthday Day Off - an extra day to celebrate
• Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform - including counselling support
• Employee Discounts Platform (Blackhawk) - cashback and savings across major retailers
• Company Pension Scheme
• Generous Holiday Allowance - plus bank holidays
• Career Development Opportunities - with progression across the campus