Retail Operations Assistant | Manchester United

Levy UK; Manchester; On-site; GBP 27,020 - 36,555; Full time

Benefits offered by this job

Healthcare

23 days annual leave + bank holidays

Meals on duty

Life Assurance

Wellbeing support

Pension scheme

Discounts

Job summary

Levy UK is seeking a Retail Operations Assistant in Manchester to support on matchdays, stadium events, and trading periods. You will help ensure retail outlets run smoothly, are properly staffed, and meet health and safety standards while delivering excellent customer service and commercial results.

You will work with the Head of Retail and other teams to coordinate staffing, stock, and operations, driving sales and a memorable fan experience. This role offers a competitive salary and benefits.

Qualifications

• Minimum 2 years in a management role with P&L accountability in high-volume food service or events.
• Experience developing financial controls, forecasting and commercial modelling.
• Experience leading a team of eight or more delivering great food and a superior customer experience.
• Excellent communication skills and ability to engage stakeholders effectively.
• Strong IT skills.
• Knowledge of Health, Safety and Food Safety in a foodservice environment.
• Strong commercial acumen to increase sales and profitability.
• Ability to motivate and inspire people at all levels.
• Fully flexible and adaptable to changing environments.

Responsibilities

• Support delivery of retail operations across matchdays, stadium events and trading periods.
• Assist with workforce planning, event preparation and day-to-day retail activities.
• Coordinate between Retail, Logistics, Stores, Hospitality, Culinary and Stadium Operations to ensure staffing, stock and equipment.
• Contribute to achieving retail sales targets and delivering a positive fan experience.

Skills

Management experience

Financial controls

Team leadership

Stakeholder management

IT skills

Health & Safety

Commercial acumen

People leadership

Flexible/adaptable

Education

NVQ Level 3 in Hospitality or management-related discipline

Job description

Retail Operations Assistant - Manchester United | Full-Time / Permanent

£31,786.59 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

The Role..

The purpose of the Retail Operations Assistant role is to support the successful delivery of retail operations across matchdays, stadium events, and trading periods. The role is responsible for helping ensure retail outlets are operationally ready, appropriately staffed, compliant with company standards, and capable of delivering excellent customer service and commercial results.

Working closely with the Head of Retail, and wider operational teams, the Retail Operations Assistant supports workforce planning, event preparation, operational standards, and day-to-day retail activities. The role acts as a key point of coordination between Retail, Logistics, Stores, Hospitality, Culinary, and Stadium Operations teams to ensure staffing, stock, equipment, and operational requirements are effectively organised and delivered.

The Retail Operations Assistant plays an important role in maintaining service standards, supporting team development, monitoring operational performance, and identifying opportunities for improvement. Through effective planning, communication, and operational support, the role contributes to the achievement of retail sales targets, customer satisfaction goals, and the delivery of a positive fan and visitor experience.

We are Levy:

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

What we're looking for:

Essential:

• A minimum of 2 years in a Management role with P&L accountability in high-volume quality food service and/or conference and event catering.
• Able to demonstrate the development of financial controls, forecasting and commercial modelling.
• Experience in leading a team of no less than 8,delivering great food and a superior customer experience
• Excellent communication skills and ability to engage stakeholders effectively.
• Strong IT Skills
• Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment.
• Must possess strong commercial acumen & have outstanding skills to increase sales & profitability within all areas of the business.
• Able to motivate and inspire people at all levels.
• Fully flexible and willing to adapt to ever-changing environments

Desirable:

• NVQ Level 3 or equivalent qualification in Hospitality or management related discipline
• Experience of working in environments involving high levels of customer care.
• Experience of working collaboratively with a client and experience of managing and delivering all contractual terms.
• Experience with managing multiple operations and/or multiple service streams

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences and shape the future of hospitality.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2307/44817001/52822027/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!