F&B Premium Manager

Eastlands Venue Services Limited; Manchester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private Medical Insurance

Group Life Assurance

Birthday Day Off

Meals on Shift

EAP & Wellbeing

Employee Discounts

Company Pension

Holiday Allowance

Career Development

Job summary

Eastlands Venue Services Limited is seeking an experienced F&B Premium Manager to lead hospitality operations across Co-op Live's premium spaces during live events. You will drive guest satisfaction through outstanding service, leadership of high-performing teams and strict adherence to safety and quality standards.

Reporting to the Senior Premium & Events Manager, you will collaborate with culinary, logistics and event operations, manage labour and stock, and deliver seamless, commercially

Qualifications

• Proven experience managing premium hospitality or high-volume F&B operations.
• Experience leading operational teams within fast-paced hospitality environments.
• Demonstrable experience coaching and developing teams.
• Strong commercial awareness with labour, cost and performance management.
• Excellent organisational skills for multiple priorities.
• Strong communication and interpersonal skills for relationships at all levels.
• Experience using Microsoft Office, EPOS and workforce management systems.
• Good understanding of food safety, allergens, COSHH and licensing.
• Level 2 Food Safety qualification (or equivalent).
• Personal Licence holder, or willingness to obtain one.

Responsibilities

• Lead the delivery of premium food and beverage operations across live entertainment events at Co-op Live.
• Inspire, coach and develop high-performing hospitality teams to deliver exceptional guest experiences.
• Ensure premium areas are prepared and operationally ready for every event.
• Drive commercial performance through labour management, stock control and efficiency.
• Champion outstanding guest service and continuously improve the premium experience.
• Collaborate with Culinary, Logistics and Event Operations teams for seamless events.
• Support recruitment, onboarding and ongoing development of your team.
• Ensure compliance with food safety, health & safety, licensing and company standards.
• Use operational data to identify opportunities for continuous improvement.
• Support delivery of special events and the continued success of Premium Hospitality.

Skills

Premium hospitality

High-volume ops

Staff leadership

Labor management

Operations coordination

Communication skills

Food safety knowledge

Education

Level 2 Food Safety qualification

Personal Licence holder

Tools

Microsoft Office

EPOS

Workforce management

Job description

F&B Premium Manager

Department: Premium Hospitality

Employment Type: Permanent

Location: Co-op Live

Reporting To: Senior Premium & Events Manager

Description

The Premium Manager is responsible for leading the delivery of exceptional food and beverage operations across Co-op Live's premium hospitality spaces during live entertainment events.

Reporting to the Senior Premium & Events Manager, the role is responsible for ensuring every premium guest receives an outstanding hospitality experience through operational excellence, strong leadership and exceptional service standards. Working closely with culinary, logistics and operational teams, the Premium Manager will lead and develop high-performing teams while driving commercial performance, maintaining compliance and continuously enhancing the premium guest experience.

Day to Day Key Responsibilities

• Lead the delivery of premium food and beverage operations across live entertainment events at Co-op Live.
• Inspire, coach and develop high-performing hospitality teams to deliver exceptional guest experiences.
• Ensure premium hospitality areas are fully prepared and operationally ready for every event.
• Drive commercial performance through effective labour management, stock control and operational efficiency.
• Champion outstanding guest service, continuously improving the premium experience through feedback and innovation.
• Work collaboratively with Culinary, Logistics and Event Operations teams to deliver seamless events.
• Support recruitment, onboarding and the ongoing development of your team.
• Ensure compliance with food safety, health & safety, licensing and company standards.
• Use operational data and reporting to identify opportunities for continuous improvement.
• Support the delivery of special events and contribute to the continued success of Premium Hospitality at Co-op Live.

Skills, Knowledge & Expertise

Essential

• Proven experience managing premium hospitality or high-volume food and beverage operations.
• Experience leading operational teams within a stadium, arena, live events or similar fast-paced hospitality environment.
• Demonstrable experience leading, coaching and developing high-performing teams.
• Strong commercial awareness with experience managing labour, costs and operational performance.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to influence and build relationships at all levels.
• Experience using Microsoft Office, EPOS and workforce management systems.
• Good understanding of food safety, allergen management, COSHH and licensing legislation.
• Level 2 Food Safety qualification (or equivalent).
• Personal Licence holder, or willingness to obtain one.

Desirable

• Experience working within premium hospitality at a live entertainment venue, arena or stadium.
• Experience supporting venue openings or large-scale mobilisation projects.
• Knowledge of workforce scheduling systems such as Planday or similar.
• Experience using guest insight and operational data to drive continuous improvement.
• First Aid qualification.
• Knowledge of the Manchester hospitality and live entertainment market.

Why Join Us?

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards
• Group Life Assurance – 4x salary paid to your nominated beneficiary
• Birthday Day Off – an extra day to celebrate
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform – including counselling support
• Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
• Company Pension Scheme
• Generous Holiday Allowance – plus bank holidays
• Career Development Opportunities – with progression across the campus