Senior Events & Operations Manager - Liverpool

Company of Cooks; Liverpool; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Free meals

Pension scheme

Holiday allowance

Life assurance scheme

Healthcare support app

Job summary

Company of Cooks, part of Compass, is recruiting a Senior Events & Operations Manager to join our team at Royal College of Physicians. You will support the General Manager in running a busy conference, events, hospitality and banqueting venue and lead front-of-house and event staffing to deliver outstanding guest experiences.

You will oversee conferences and events up to 600 delegates, ensure health and safety standards, and drive continuous improvement to maximize service quality and

Responsibilities

• Support the General Manager with the day-to-day running of a busy conference, events, hospitality and banqueting venue, deputising in their absence.
• Lead, motivate and develop front-of-house, events, porter and casual staffing teams, promoting a high-performing and customer-focused culture.
• Oversee the delivery of conferences, meetings, hospitality and banqueting events, managing events of up to 600 delegates and hospitality functions of up to 200 guests.
• Ensure all client requirements are delivered to the highest standard, building strong relationships and providing exceptional customer experiences.
• Manage venue presentation, event set-up, cleanliness and operational standards across all public areas and event spaces.
• Support recruitment, training, rotas, performance management and workforce planning to ensure operational excellence.
• Control labour costs, operational expenditure and venue resources while identifying opportunities to improve efficiency and profitability.
• Drive continuous improvement initiatives, enhancing service delivery, operational processes and customer satisfaction.
• Ensure compliance with all health & safety, food safety, licensing, HACCP and company policies, maintaining a safe and compliant working environment.

Job description

We are Company of Cooks, and we believe brilliant food and drink start with brilliant people. For over 25 years, we've been part of some of the UK's most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the caf s, restaurants, bars and events that bring these incredible places to life.

Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you'll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we're looking for a Senior Events & Operations Manager to join our team at Royal College of Physicians.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Responsibilities

• Support the General Manager with the day-to-day running of a busy conference, events, hospitality and banqueting venue, deputising in their absence.
• Lead, motivate and develop front-of-house, events, porter and casual staffing teams, promoting a high-performing and customer-focused culture.
• Oversee the delivery of conferences, meetings, hospitality and banqueting events, managing events of up to 600 delegates and hospitality functions of up to 200 guests.
• Ensure all client requirements are delivered to the highest standard, building strong relationships and providing exceptional customer experiences.
• Manage venue presentation, event set-up, cleanliness and operational standards across all public areas and event spaces.
• Support recruitment, training, rotas, performance management and workforce planning to ensure operational excellence.
• Control labour costs, operational expenditure and venue resources while identifying opportunities to improve efficiency and profitability.
• Drive continuous improvement initiatives, enhancing service delivery, operational processes and customer satisfaction.
• Ensure compliance with all health & safety, food safety, licensing, HACCP and company policies, maintaining a safe and compliant working environment.

Benefits

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families