Premium Hospitality Manager - Manchester

Legends Global; Manchester; Sur place; GBP 21 000 - 34 000; Temps partiel

Avantages offerts par ce poste

Competitive hourly rate

Flexible shifts

Fortnightly pay

Sociable team

Résumé du poste

Legends Global is seeking a Premium Hospitality Manager for The Mezz at AO Arena in Manchester. You will lead the restaurant or bar operation during events, delivering seamless, premium service and coordinating cross-functional teams to ensure each event runs smoothly from start to finish.

This casual, event-based role offers flexible shifts, primarily evenings and weekends, and opportunities to develop within Legends Global’s live events network.

Qualifications

• Leadership experience in premium, high-volume hospitality environments.
• Strong floor management and coordinating teams during events.
• Excellent guest service and relationship management.
• Ability to handle guest complaints and service recovery.
• Knowledge of licensing requirements, allergen management and safety standards.
• Flexible to work evenings, weekends and major event days.

Responsabilités

• Lead service delivery in restaurant or bar operation to deliver premium guest experiences.
• Be a visible leader, support teams and maintain high standards.
• Deliver pre-event briefings and manage opening/closing procedures.
• Coordinate seating plans, VIP reservations and special requests.
• Build relationships with guests and handle issues promptly.
• Ensure coordination between FOH, kitchen, bar, hosts and colleagues.
• Oversee order taking, timing, allergens, licensing, and Challenge 25.
• Maintain presentation, ambience and event readiness across guest areas.
• Complete shift reports and escalate operational issues.
• Coach teammates and lead by example; opportunities to grow with Legends Global.

Connaissances

Leadership experience

Premium hospitality

Guest service

Event operations

Licensing compliance

Allergen management

Outils

Operational systems

Description du poste

Lead exceptional guest experiences at AO Arena. As a Premium Hospitality Manager in The Mezz, you'll oversee either the restaurant or bar operation, leading teams and delivering first-class service in one of Manchester's most exciting live event environments. If you're a confident hospitality leader who thrives under pressure and loves creating memorable experiences, we'd love to hear from you. The Venue A true powerhouse of live entertainment, AO Arena is one of the world's most iconic indoor arenas, welcoming more than 30 million fans since 1997. From era-defining music moments to major sporting spectacles, the arena sits at the heart of Manchester's global reputation for live events. Following a 50 million transformation, AO Arena continues to set the standard for live entertainment both in Manchester and on the world stage. The Role As a Premium Hospitality Manager, you will lead the delivery of exceptional guest experiences within The Mezz, AO Arena's premium hospitality offering. Responsible for overseeing either the restaurant dining room or bar operation during event days, you'll ensure service is seamless, efficient, and consistently delivered to the highest standards. This is a hands-on leadership role where you'll coordinate teams, manage guest expectations, drive service excellence, and ensure every event runs smoothly from opening through to close. This is a casual, event-based position, offering flexible shifts around AO Arena's live events calendar. Shifts are available primarily during evenings, weekends, and event days, making this an ideal opportunity for hospitality professionals seeking flexible work in a dynamic environment.

The Responsibilities

• Lead service delivery within either the restaurant or bar operation, ensuring a premium guest experience throughout the event.
• Act as a visible and approachable leader on the floor, supporting teams and maintaining high service standards.
• Deliver pre-event briefings and oversee opening and closing procedures.
• Coordinate seating plans and guest allocations, taking into account VIP requirements, reservations, and special requests.
• Build positive relationships with guests, resolving issues quickly and delivering effective service recovery when required.
• Ensure smooth communication and coordination between front-of-house teams, kitchen, bar, hosts, and premium hospitality colleagues.
• Oversee accurate order taking, service timing, allergen management, licensing compliance, and Challenge 25 procedures.
• Maintain exceptional standards of presentation, cleanliness, ambience, and event readiness across all guest areas.
• Complete shift reports, incident logs, and guest feedback summaries, escalating operational issues where necessary.
• Support team development by coaching colleagues and leading by example during service., Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV.
• Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at AO Arena.

Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

Required Experience

• Previous leadership experience within premium, high-volume hospitality environments such as restaurants, hotels, stadiums, arenas, or bars.
• Strong floor management skills with the ability to lead teams during busy event operations.
• Excellent guest service and relationship management capabilities.
• Confident decision-maker with experience handling guest complaints and service recovery.
• Strong organisational skills and attention to detail.
• Knowledge of licensing requirements, Challenge 25, allergen management, and health and safety standards.
• Ability to remain calm under pressure and adapt to fast-paced service environments.
• Availability to work flexible, casual shifts, including evenings, weekends, and major event days.

Benefits

• Competitive Rate of Pay - Earn a strong hourly rate for your work.
• Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
• Fortnightly Pay - Get paid every two weeks for the shifts you've worked.
• Sociable Workforce - Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events.