F&B Operations Leader — Elevate Guest Moments

Hospitality ON; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discounted hotel rates (Accor)

Accor Academy access

Pension Scheme

Cycle to Work Scheme

Staff uniforms provided

Learning programs through our Academie

Job summary

Novotel London Greenwich is seeking an experienced Food & Beverage Operations Manager to lead day-to-day F&B across all outlets, ensuring outstanding service, quality and hygiene. You will train and motivate the F&B team, manage budgets, control costs, monitor guest feedback, and collaborate with kitchen and senior management to drive revenue and guest satisfaction.

The role requires a proven track record in hospitality leadership, flexibility to work a rotating roster, and a proactive,

Qualifications

• Previous management experience within Food & Beverage, hospitality, restaurants, hotels, or a similar environment.
• Strong leadership and team-management capabilities.
• Excellent customer service and communication skills.
• Good understanding of F&B operations, stock control, and cost management.
• Strong organisational and problem-solving abilities.

Responsibilities

• Manage the day-to-day operations of all Food & Beverage outlets.
• Lead, train, motivate, and develop the F&B team to deliver excellent service.
• Ensure consistently high standards of customer service, food quality, presentation, and hygiene.
• Monitor guest satisfaction and respond professionally to feedback and complaints.
• Manage staffing levels, rotas, attendance, and departmental performance.
• Control food, beverage, labour, and operational costs.
• Monitor stock levels, purchasing, wastage, and inventory control.
• Work closely with the kitchen team to maintain food quality and efficient service.
• Ensure compliance with health, safety, food hygiene, licensing, and company policies.
• Manage F&B budgets and contribute to achieving revenue and profitability targets.
• Analyse sales, costs, and performance reports and implement improvements where required.
• Support menu development, promotions, events, and new F&B initiatives.
• Build strong relationships with suppliers and ensure value for money.
• Maintain a clean, safe, and professional environment across all F&B areas.
• Ensure the team consistently follows company standards and procedures.
• Work closely with senior management and other departments to ensure smooth overall operations.

Skills

Leadership & team management

Customer service

Communication skills

F&B operations

Cost control

Job description

Novotel London Greenwich is seeking an experienced Food & Beverage Operations Manager to lead day-to-day F&B across all outlets, ensuring outstanding service, quality and hygiene. You will train and motivate the F&B team, manage budgets, control costs, monitor guest feedback, and collaborate with kitchen and senior management to drive revenue and guest satisfaction.

The role requires a proven track record in hospitality leadership, flexibility to work a rotating roster, and a proactive,