F&B Operations & Guest Experience Lead

The Celtic Collection; Cardiff; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career development training

Job summary

The Parkgate Hotel, Cardiff, part of The Celtic Collection, seeks an experienced Assistant Food & Beverage Manager to support leadership of our Food & Beverage operation and deliver exceptional service at every guest touchpoint.

Working alongside the Outlet Manager, you will lead a hospitality team, ensure standards exceed expectations, manage staffing and scheduling, and collaborate with chefs to deliver seamless service while upholding food safety and licensing requirements.

Qualifications

• Previous supervisory or management experience within a hotel, restaurant, bar or hospitality venue
• A genuine passion for delivering exceptional guest experiences
• Experience leading, motivating and developing teams
• Strong operational knowledge of Food & Beverage service
• Excellent communication and organisational skills
• Experience working within a busy, guest-focused environment
• The confidence to make decisions and lead from the front
• A hands-on approach with the ability to remain calm under pressure
• Good understanding of food safety, health & safety and licensing requirements
• Experience managing rotas, stock control and service delivery would be advantageous

Responsibilities

• Support the day-to-day management and operation of the Food & Beverage outlet
• Lead, coach and inspire a team to deliver outstanding guest experiences
• Ensure service standards consistently exceed guest expectations
• Monitor guest feedback and implement improvements where required
• Support recruitment, onboarding and team development initiatives
• Manage staffing levels and assist with departmental scheduling
• Work closely with chefs and other departments to ensure seamless service
• Ensure compliance with licensing, food safety, health & safety and company standards
• Monitor stock levels and contribute to effective cost control
• Lead by example, creating a positive and engaging working environment
• Support the achievement of departmental targets and business objectives

Skills

Team leadership

Communication skills

Organisational skills

Decision making

Guest service focus

Job description

The Parkgate Hotel, Cardiff, part of The Celtic Collection, seeks an experienced Assistant Food & Beverage Manager to support leadership of our Food & Beverage operation and deliver exceptional service at every guest touchpoint.

Working alongside the Outlet Manager, you will lead a hospitality team, ensure standards exceed expectations, manage staffing and scheduling, and collaborate with chefs to deliver seamless service while upholding food safety and licensing requirements.