F&B Experience Manager: Lead Service & Growth

Virgin Hotels Edinburgh; London Borough of Hackney; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days paid holiday

Birthday day off

Workplace Pension Scheme

Learning & Development opportunities

Employee discounts

Job summary

Virgin Hotels London-Shoreditch invites an experienced F&B leader to head all food & beverage outlets, delivering an exceptional guest experience and strong financial performance. You will collaborate with hotel teams to uphold Virgin-brand standards and drive service excellence across bars, kitchens and restaurants.

You will coach and mentor staff, manage budgets and schedules, and work with Events, Reservations and Marketing to maximize revenue and guest satisfaction.

Qualifications

• Legal right to work in the UK.
• Strong English communication in person, writing and on the phone.
• Experience leading F&B teams in a hospitality setting.
• Proficient with MS Office applications.

Responsibilities

• Lead F&B outlets with energy to deliver exceptional guest experiences and financial results.
• Collaborate with hotel and off-property teams to deliver a Virgin-branded service.
• Ensure opening, prep, service and closing standards meet hotel policies.
• Manage KPIs and incentives through coaching and support.
• Mentor and develop team members across the hotel.
• Oversee budgeting, scheduling and training standards.
• Drive revenue growth and guest satisfaction in F&B operations.
• Attend briefings and cascade information to teammates.

Skills

English communication

F&B management experience

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

Virgin Hotels London-Shoreditch invites an experienced F&B leader to head all food & beverage outlets, delivering an exceptional guest experience and strong financial performance. You will collaborate with hotel teams to uphold Virgin-brand standards and drive service excellence across bars, kitchens and restaurants.

You will coach and mentor staff, manage budgets and schedules, and work with Events, Reservations and Marketing to maximize revenue and guest satisfaction.