F&B Operations Director: Lead Guest Experience & Growth

Starwood Hotels; City of Westminster; In loco; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free healthy meals on duty

24-hour Employee Assistance Program

Spa discounts

Descrizione del lavoro

Starwood Hotels is seeking an inspiring and commercially driven Food & Beverage Operations Director to lead a high-volume F&B operation in London. You will own the overall performance, blending exceptional service with strong financial results and innovative guest experiences.

You will develop the F&B leadership team, drive accountability, and collaborate with Executive Chef, Sales & Marketing, and hotel leadership to evolve our offering, maximise revenue, and maintain high standards of service,

Competenze

• 4+ years’ experience leading a high-volume F&B operation.
• Experience opening a hotel or restaurant is preferred.
• Excellent verbal and written communication skills.

Mansioni

• Take overall responsibility for the day-to-day operation and performance of all Food & Beverage outlets.
• Maintain a highly visible, hands-on presence across the operation, ensuring service, presentation, atmosphere, and guest experience meet standards.
• Set clear expectations for the F&B leadership team and hold leaders accountable for delivering exceptional service.
• Monitor food, beverage, and service quality; respond to guest feedback and operational challenges.
• Ensure compliance with Food Hygiene, Health & Safety, Licensing, and hotel policies.
• Lead, inspire, and develop a high-performing F&B leadership team.
• Create a culture of accountability, collaboration, and continuous feedback.
• Coach and develop Outlet and Department Managers in leadership, financial management, cost control, forecasting, and revenue generation.
• Lead by example and build strong relationships across teams.

Conoscenze

F&B leadership

Financial management

Guest experience

Communication skills

Strategic thinking

Formazione

Post-secondary diploma or degree in Hospitality or Business

Descrizione del lavoro

Starwood Hotels is seeking an inspiring and commercially driven Food & Beverage Operations Director to lead a high-volume F&B operation in London. You will own the overall performance, blending exceptional service with strong financial results and innovative guest experiences.

You will develop the F&B leadership team, drive accountability, and collaborate with Executive Chef, Sales & Marketing, and hotel leadership to evolve our offering, maximise revenue, and maintain high standards of service,