F&B Assistant Manager – Lead High-Volume Resort Dining

Alton Towers Resort; Stoke-on-Trent; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Merlin Magic Pass

On-site discounts

Benefits app with discounts

Mental health support

Training & development

Annual leave

Staff parking

Descripción de la vacante

Alton Towers Resort is seeking a Food & Beverage Assistant Manager to drive excellence across our hotel restaurants. You will lead teams, delivering guest service, and ensuring efficient, high-quality operations in a fast-paced resort setting.

Working alongside the Hotel Food & Beverage Manager, you will oversee daily service, handle escalated guest queries, monitor KPIs, control costs, and ensure Food Safety and Health & Safety standards.

Formación

• Experience in a Food & Beverage leadership role, ideally across multiple restaurants
• Background in high-volume hotel or restaurant operations
• Hands-on, organised and confident in leading teams in a fast-paced setting

Responsabilidades

• Oversee daily operation of hotel restaurants and ensure readiness for service
• Manage escalated guest queries or complaints and maintain high service standards
• Monitor KPIs, support initiatives to drive sales, and control costs, stock and waste
• Ensure compliance with Food Safety and Health & Safety standards
• Support recruitment, training, development and performance management of team members

Conocimientos

F&B leadership

Guest service

Team leadership

Fast-paced environment

Descripción del empleo

Alton Towers Resort is seeking a Food & Beverage Assistant Manager to drive excellence across our hotel restaurants. You will lead teams, delivering guest service, and ensuring efficient, high-quality operations in a fast-paced resort setting.

Working alongside the Hotel Food & Beverage Manager, you will oversee daily service, handle escalated guest queries, monitor KPIs, control costs, and ensure Food Safety and Health & Safety standards.