Rollercoaster Restaurant Manager – Resort Hospitality Lead

Aramark Ltd; Stoke-on-Trent; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Merlin Magic Pass

On-site discounts

Development opportunities

Annual leave

Pension scheme

Benefits app

Free staff parking

Job summary

Alton Towers Resort is seeking a passionate Restaurant Manager to lead operations at the Rollercoaster Restaurant, overseeing Front of House and Kitchen to deliver a seamless, high‑quality guest experience.

You will coach managers, uphold food safety, manage staffing and costs, and drive profitability while maintaining exceptional service in a fast‑paced, high‑volume environment. This senior role offers development opportunities across Merlin Entertainments and a competitive salary.

Qualifications

• Proven management experience within a restaurant or hospitality environment.
• Strong knowledge of food safety standards and legislation.
• Demonstrated team leadership and ability to develop staff.

Responsibilities

• Leading Front of House and Kitchen Operations to deliver a seamless, efficient, and high-quality guest experience
• Coaching and providing consistent feedback to the Kitchen Manager and Front of House Assistant Managers to achieve operational excellence and uphold company standards
• Ensuring full compliance with food safety, hygiene, and health and safety regulations
• Managing staff performance, including recruitment, training, performance management, and conducting team appraisals
• Driving commercial profitability by controlling cost of goods, optimising labour deployment, and actively reducing waste
• Ensuring restaurant KPI's for food service, food quality, and value for money are consistently achieved
• Planning and managing tactical operating hours and staffing levels, particularly during off-peak periods, to maximise efficiency and overall profit

Skills

Leadership

Restaurant management

Food safety

Team management

Organisational skills

Communication

Job description

Alton Towers Resort is seeking a passionate Restaurant Manager to lead operations at the Rollercoaster Restaurant, overseeing Front of House and Kitchen to deliver a seamless, high‑quality guest experience.

You will coach managers, uphold food safety, manage staffing and costs, and drive profitability while maintaining exceptional service in a fast‑paced, high‑volume environment. This senior role offers development opportunities across Merlin Entertainments and a competitive salary.