Food & Beverage Assistant Manager

Alton Towers Resort; Stoke-on-Trent; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Merlin Magic Pass

On-site discounts

Benefits app with discounts

Mental health support

Training & development

Annual leave

Staff parking

Descripción de la vacante

Alton Towers Resort is seeking a Food & Beverage Assistant Manager to drive excellence across our hotel restaurants. You will lead teams, delivering guest service, and ensuring efficient, high-quality operations in a fast-paced resort setting.

Working alongside the Hotel Food & Beverage Manager, you will oversee daily service, handle escalated guest queries, monitor KPIs, control costs, and ensure Food Safety and Health & Safety standards.

Formación

• Experience in a Food & Beverage leadership role, ideally across multiple restaurants
• Background in high-volume hotel or restaurant operations
• Hands-on, organised and confident in leading teams in a fast-paced setting

Responsabilidades

• Oversee daily operation of hotel restaurants and ensure readiness for service
• Manage escalated guest queries or complaints and maintain high service standards
• Monitor KPIs, support initiatives to drive sales, and control costs, stock and waste
• Ensure compliance with Food Safety and Health & Safety standards
• Support recruitment, training, development and performance management of team members

Conocimientos

F&B leadership

Guest service

Team leadership

Fast-paced environment

Descripción del empleo

Alton Towers Resort is seeking Food & Beverage Assistant Managers to drive excellence across our hotel restaurants This role is ideal for someone who enjoys leading teams, delivering excellent guest service, and ensuring efficient, high-quality restaurant operations. You will work alongside the Hotel Food & Beverage Manager to oversee daily activities, maintain service standards, and support a motivated and high-performing team. Working at Alton Towers offers a unique and exciting environment, with the energy of a world-famous resort and the chance to create memorable experiences for hundreds of guests every day.

A day in the life of a Food & Beverage Assistant Manager...

• Oversee the daily operation of the hotel restaurants, ensuring they are ready for service and delivering excellent guest experiences.
• Manage escalated guest queries or complaints and maintain high service standards.
• Monitor performance against KPIs, support initiatives to drive sales, and control costs, stock, and waste.
• Ensure compliance with Food Safety and Health & Safety standards.
• Support recruitment, training, development, and performance management of team members

You'll be set up for success if you have:

• Experience in a Food & Beverage leadership role, ideally across multiple restaurants
• Background in high-volume restaurant or quick-service environments
• Hands-on, organised, and confident leading teams in a fast-paced setting
• Flexible to work evenings, weekends, and a variety of shifts

Full-time, permanent role with a salary of £29,000 per annum.

• Merlin Magic Pass - free tickets for you and your family across Merlin Entertainments attractions (worth £1000+)
• On-site discounts across Merlin attractions
• Benefits app with hundreds of discounts, plus access to online GP appointments, mental health support, and an Employee Assistance Programme
• Excellent development opportunities, both internally and across 400+ UK locations
• Generous annual leave
• Free on-site staff parking