F&B Assistant

Crimson Hotels Group; Slough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health benefits

Employee Assistance Program

Wellbeing initiatives

Career development

Recognition programs

Job summary

Crimson Hotels Group is seeking a friendly F&B Attendant to welcome guests warmly across outlets, including the bar, restaurant, and conference spaces, with room service duties as needed.

You will use knowledge of food and drinks to enhance guest experiences, maintaining high cleanliness standards and following safety guidelines in a fast-paced setting.

Qualifications

• Excellent communication skills, both written and verbal.
• Experience in hospitality or a similar customer-facing role.
• Able to work in a fast-paced environment.
• Willingness to lead by example and embody company values.

Responsibilities

• Welcome guests with a warm, professional approach across outlets.
• Serve guests in bar, restaurant, conference areas, and through room service.
• Utilize knowledge of food, wines, beers and spirits to enhance guest experience.
• Maintain high standards of cleanliness and hygiene in line with health and safety regulations.
• Work as part of a supportive team to create a seamless dining experience.

Skills

Communication skills

Customer service

Teamwork

Positive attitude

Job description

About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels- We believe great people deserve great perks:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of Crowne Plaza London Gatwick Airport which is a 294-bedroom hotel located just 5-minute drive from Gatwick Airport. The Cube Restaurant serves delicious, locally sourced food for breakfast and dinner, while drinks and light meals are available all day in the Olive Grove. Our chic meeting spaces include private boardrooms and a stunning event suite with a foyer and bar, perfect for hosting receptions or dinners for up to 200 guests, or 280 guests for meetings.?

What your day will look like?

You'll start by welcoming guests with a warm, professional approach, serving them across various outlets including the bar, club lounge, restaurant, conference areas, and through room service. Throughout the day, you'll use your knowledge of food, wines, beers, and spirits to enhance the guest experience and ensure service is smooth and attentive. You'll be involved in setting up and closing down the service areas, always maintaining high standards of cleanliness and hygiene in line with health and safety regulations. Working as part of a supportive team, you'll help create a welcoming and seamless dining experience for every guest.

What You'll Bring?

We're looking for an enthusiastic F&B Attendant passionate about delivering quality service and creating a welcoming atmosphere for every guest. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You'll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you'll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.