Eyewear Retail & Vision Tech Specialist

Vision Express; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames allowance

Lenses unlimited

33 days holiday

Discounts for family & friends

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is hiring a Retail Optical Assistant to deliver personalised customer service, advise on eyewear, and support eye-care technology in a busy store across the UK. You’ll learn frame adjustments, fittings, minor repairs, and assist with pre-screening tests as part of a growing med-tech business.

We offer generous employee benefits, including frame allowances, holiday entitlement, discounts, wellbeing support, and opportunities to contribute to global vision initiatives.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Product advice

Communication

Team player

Tools

Digital tools

Job description

Vision Express is hiring a Retail Optical Assistant to deliver personalised customer service, advise on eyewear, and support eye-care technology in a busy store across the UK. You’ll learn frame adjustments, fittings, minor repairs, and assist with pre-screening tests as part of a growing med-tech business.

We offer generous employee benefits, including frame allowances, holiday entitlement, discounts, wellbeing support, and opportunities to contribute to global vision initiatives.