Eyewear Experience Specialist (Retail Optical)

Vision Express; Broxbourne; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Frames allowance

Lenses unlimited

33 days holiday

Family & friends discounts

Free eye tests

Employee wellbeing

OneSight Foundation support

Job summary

Vision Express invites applications for a Retail Optical Assistant. You will deliver confident, personalised customer service and product advice, learn to adjust frames, assist with fittings, and carry out minor repairs.

You will support pre-screening eye tests using the latest optical technology while keeping the store running smoothly with admin tasks. The role offers a frame/sunglasses allowance, generous holiday, discounts for family and friends, free eye tests, wellbeing support, and

Qualifications

• Confidently deliver personalised customer service and product advice.
• Be passionate about eyewear and comfortable with digital tools.
• Strong communicator who works well in a team.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Communication

Team player

Digital tools

Eyewear passion

Tools

POS system

Fittings tools

Job description

Vision Express invites applications for a Retail Optical Assistant. You will deliver confident, personalised customer service and product advice, learn to adjust frames, assist with fittings, and carry out minor repairs.

You will support pre-screening eye tests using the latest optical technology while keeping the store running smoothly with admin tasks. The role offers a frame/sunglasses allowance, generous holiday, discounts for family and friends, free eye tests, wellbeing support, and