Eyewear Experience Specialist

Vision Express; York and North Yorkshire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Frames allowance and lens benefit

33 days holiday with buy/sell options

Discounts for family & friends + free眼

Job summary

Vision Express is recruiting a Retail Optical Assistant to join our UK store team. You will provide personalised customer service, advise on products, and help customers select frames with a focus on style and comfort.

You’ll assist with fittings and minor repairs, while supporting pre-screening eye tests with our latest optical technology. We value confident communicators, a keen interest in eyewear, and a positive team player mindset.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Communication

Team player

Tools

POS system

Job description

Vision Express is recruiting a Retail Optical Assistant to join our UK store team. You will provide personalised customer service, advise on products, and help customers select frames with a focus on style and comfort.

You’ll assist with fittings and minor repairs, while supporting pre-screening eye tests with our latest optical technology. We value confident communicators, a keen interest in eyewear, and a positive team player mindset.