Eyewear Concierge & Frame Fitting Specialist

Vision Express; Cheshunt; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Staff discounts

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is seeking a Retail Optical Assistant in the UK to provide confident customer service, advise on eyewear, assist with fittings and minor repairs, and support pre-screening eye tests using the latest optical technology.

You’ll join a growing med-tech business backed by EssilorLuxottica, with 590 stores. Benefits include a frames allowance, generous holiday, staff discounts, wellbeing support, and opportunities to contribute to global vision initiatives.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and digital tools.
• Positive team player with can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Product advice

Communication

Teamwork

Digital tools

Tools

Frame adjustment tools

Job description

Vision Express is seeking a Retail Optical Assistant in the UK to provide confident customer service, advise on eyewear, assist with fittings and minor repairs, and support pre-screening eye tests using the latest optical technology.

You’ll join a growing med-tech business backed by EssilorLuxottica, with 590 stores. Benefits include a frames allowance, generous holiday, staff discounts, wellbeing support, and opportunities to contribute to global vision initiatives.