Eyewear Retail Consultant: Customer-Centric Eye Care

Boots UK; Chelmsford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Extended parental leave

Flexible benefits

Counselling service

Job summary

Boots Opticians is seeking a Retail Assistant to join our store team. You will be the first and last point of contact for customers, listening to their needs and helping them choose the right eyewear or service.

You will take part in pre-screening activities for eye-tests and support dispensing, repairs and aftercare, learning through our Step Into Optics training programme. You will be based in store, report to the store manager and contribute to high standards of customer service and efficient

Qualifications

• Passion for customer care.
• Desire to learn.
• Previous retail or clinical experience is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Passion for customer care

Desire to learn

Job description

Boots Opticians is seeking a Retail Assistant to join our store team. You will be the first and last point of contact for customers, listening to their needs and helping them choose the right eyewear or service.

You will take part in pre-screening activities for eye-tests and support dispensing, repairs and aftercare, learning through our Step Into Optics training programme. You will be based in store, report to the store manager and contribute to high standards of customer service and efficient