Eyewear Concierge: Personal Service & Frame Adjustments

Vision Express; Enfield; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday + buy/sell

Discounts for family & friends

Free eye tests

Wellbeing support

OneSight Foundation volunteering

Job summary

Vision Express, a leading optical retailer, is seeking a Retail Optical Assistant in the United Kingdom. You will deliver personalised customer service and product advice, helping customers select eyewear and accessories with confidence.

You will learn to adjust frames, assist with fittings, and carry out minor repairs while supporting pre-screening eye tests with the latest optical technology. A team-based environment offers growth and engaging tasks in-store.

Qualifications

• Customer-focused role with ability to advise on eyewear.
• Willingness to assist with fittings and minor repairs.
• Comfort with digital tools and online systems.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Communication

Team player

Digital tools

Tools

POS system

Frames adjustment tools

Job description

Vision Express, a leading optical retailer, is seeking a Retail Optical Assistant in the United Kingdom. You will deliver personalised customer service and product advice, helping customers select eyewear and accessories with confidence.

You will learn to adjust frames, assist with fittings, and carry out minor repairs while supporting pre-screening eye tests with the latest optical technology. A team-based environment offers growth and engaging tasks in-store.