Premium Eyewear Concierge & Optical Tech Specialist

Vision Express; Ledston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

33 days holiday

Family discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express in the UK is seeking a Retail Optical Assistant to deliver personalised customer service and expert eyewear advice, while assisting with fittings and minor repairs using modern optical tech. You will perform pre-screening eye tests, support admin tasks, and help keep the store running smoothly.

The role offers a frame allowance, 33 days holiday, family discounts, free eye tests, wellbeing support, and uncapped bonus potential.

Qualifications

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Confident engaging with customers and recommending products.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Team player

Job description

Vision Express in the UK is seeking a Retail Optical Assistant to deliver personalised customer service and expert eyewear advice, while assisting with fittings and minor repairs using modern optical tech. You will perform pre-screening eye tests, support admin tasks, and help keep the store running smoothly.

The role offers a frame allowance, 33 days holiday, family discounts, free eye tests, wellbeing support, and uncapped bonus potential.