Eyewear Concierge & Optical Tech Assistant

Vision Express; Taunton; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Frames/ sunglasses allowance

33 days holiday with buy/sell

Family & friends discounts + free eye

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express in the United Kingdom is hiring an Optical Assistant to join our retail eye care team. You will provide confident, personalised customer service, advise on frames and lenses, and assist with fittings using the latest optical tech.

You’ll support pre-screening eye tests, operate in a fast-paced store, and help with admin duties to keep the shop running smoothly. Strong communication and passion for eyewear are essential.

Qualifications

• Face-to-face customer service experience is preferred.
• Comfort with using digital tools and devices in-store.
• Strong communication and listening skills.

Responsibilities

• Deliver personalised customer service and product advice.
• Assist with fittings, minor repairs, and frame adjustments.
• Support pre-screening eye tests using optical tech.
• Handle store admin and daily tasks to keep operations smooth.

Skills

Customer service

Communication

Retail experience

Tech/digital tools

Tools

POS system

Job description

Vision Express in the United Kingdom is hiring an Optical Assistant to join our retail eye care team. You will provide confident, personalised customer service, advise on frames and lenses, and assist with fittings using the latest optical tech.

You’ll support pre-screening eye tests, operate in a fast-paced store, and help with admin duties to keep the shop running smoothly. Strong communication and passion for eyewear are essential.