Eyewear Concierge & Optics Customer Care Specialist

Boots; Hertford Heath; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Leave pay

Job summary

Boots Opticians in Hertford Heath is seeking a Retail Assistant to be the friendly first point of contact for customers, helping them choose eyewear and services on the shop floor. You will join a supportive team and benefit from Boots' training and development, with opportunities to progress in clinical and retail roles, plus generous benefits and discounts.

We value passion for customer care and a desire to learn, with prior experience in retail or a clinical setting considered a plus.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment is a plus.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Assist with eye-tests and pre-screening activities.
• Provide aftercare through repairs and adjustments.
• Handle dispensing-related administrative tasks and prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Willingness to learn

Retail experience

Job description

Boots Opticians in Hertford Heath is seeking a Retail Assistant to be the friendly first point of contact for customers, helping them choose eyewear and services on the shop floor. You will join a supportive team and benefit from Boots' training and development, with opportunities to progress in clinical and retail roles, plus generous benefits and discounts.

We value passion for customer care and a desire to learn, with prior experience in retail or a clinical setting considered a plus.