Eyewear Concierge & Customer Care Specialist

Boots; Newcastle-under-Lyme; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &

Career development opportunities

Enhanced maternity/paternity/adoption-

Flexible benefits scheme including of

Access to free, 24/7 counselling and E

Job summary

Boots Opticians in Newcastle-under-Lyme is seeking a friendly Retail Assistant to join our store team. You will greet customers, listen to their needs and help them find the right eyewear solution while supporting eye-tests pre-screening activities.

You'll develop your knowledge through our Step Into Optics training programme, with hands-on experience and workshop-based learning. Based in-store, you'll report to the store manager.

Qualifications

• Passion for customer care.
• Desire to learn.
• Experience in retail or clinical environment is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare through repairs and adjustments.
• Completing operational and administrative tasks related to dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer service

Willingness to learn

Retail experience

Job description

Boots Opticians in Newcastle-under-Lyme is seeking a friendly Retail Assistant to join our store team. You will greet customers, listen to their needs and help them find the right eyewear solution while supporting eye-tests pre-screening activities.

You'll develop your knowledge through our Step Into Optics training programme, with hands-on experience and workshop-based learning. Based in-store, you'll report to the store manager.