Eyewear Clinic Coordinator & Customer Experience Lead

Vision Express; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Free eyewear annually

Monthly bonus up to £180

33 days holiday (buy/sell)

Discounts for family & friends

Job summary

Vision Express, part of the EssilorLuxottica group, is hiring for a store-facing coordinator role in the UK. You will manage daily clinic schedules, book customer appointments, and greet customers as the first point of contact in-store.

You will also help coordinate testing room handovers and support optometrist colleagues throughout the day. The role focuses on delivering exceptional customer experience in a fast-paced retail environment, with opportunities to grow within Vision Express and

Qualifications

• Experience in optical retail or a customer-focused environment is beneficial.

Responsibilities

• Coordinate and manage daily clinic schedules to maximise efficiency
• Book and manage customer appointments confidently and accurately
• Welcome customers and act as the first point of contact in store
• Support smooth handovers from the testing room to the sales floor
• Support and coordinate optometrist team members throughout the day
• Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience
• Balance clinical coordination and customer-facing activity in a fast-paced environment

Skills

Customer service

Organisation

People skills

Communication

Tools

Scheduling software

Job description

Vision Express, part of the EssilorLuxottica group, is hiring for a store-facing coordinator role in the UK. You will manage daily clinic schedules, book customer appointments, and greet customers as the first point of contact in-store.

You will also help coordinate testing room handovers and support optometrist colleagues throughout the day. The role focuses on delivering exceptional customer experience in a fast-paced retail environment, with opportunities to grow within Vision Express and