Optometrist Coordinator

Vision Express; Radstock; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free eyewear

Monthly bonus

33 days holiday

Family discounts

Free eye tests

Wellbeing support

OneSight Foundation

Career development

Job summary

Vision Express is seeking a proactive Retail Clinic Coordinator in the UK to oversee daily optometry clinic scheduling and customer appointments. You will welcome customers, coordinate handovers from testing to sales, and support the optometrist team through a busy day.

This role offers development within a leading optical retailer backed by EssilorLuxottica brands, with opportunities to grow your career in a dynamic environment.

Qualifications

• Experience in optical retail or customer-focused environment preferred.
• Strong organisational skills and attention to detail.
• Confident, friendly, professional demeanour.

Responsibilities

• Coordinate and manage daily clinic schedules to maximise efficiency.
• Book and manage customer appointments confidently and accurately.
• Welcome customers and act as the first point of contact in-store.
• Support smooth handovers from testing room to sales floor.
• Coordinate optometrist team members throughout the day.
• Identify challenges and challenge colleagues to deliver the best possible customer experience.
• Balance clinical coordination with customer-facing activity in a fast-paced environment.

Skills

Customer service

Organisational skills

Communication

Team coordination

Job description

Where customer service meets premium eyewear and medtech innovation.

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Coordinate and manage daily clinic schedules to maximise efficiency
• Book and manage customer appointments confidently and accurately
• Welcome customers and act as the first point of contact in-store
• Support smooth handovers from the testing room to the sales floor
• Support and coordinate optometrist team members throughout the day
• Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience
• Balance clinical coordination and customer-facing activity in a fast-paced environment

This role carries additional responsibility beyond a Retail Assistant, making it an excellent development opportunity for those looking to grow within optical retail.

What You’ll Get

• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £180
• 33 days holiday, with buy/sell options
• Family & friends discounts plus free eye tests
• Employee wellbeing support
• Opportunities to make a global impact through the OneSight Foundation
• Structured development and progression opportunities within Vision Express

What We’re Looking For

• Highly organised with strong attention to detail
• Confident, friendly and professional with excellent people skills
• Emotionally intelligent and comfortable managing multiple priorities
• Able to challenge and influence colleagues positively when needed
• A calm, proactive communicator who keeps the customer at the centre of every decision

Experience in optical retail or a customer-focused environment is beneficial, but your mindset, confidence and ability to coordinate people and processes are what matter most.

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.