Optometrist Coordinator

VISION EXPRESS; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Free eyewear annually

Monthly bonus up to £180

33 days holiday (buy/sell)

Discounts for family & friends

Job summary

Vision Express, part of the EssilorLuxottica group, is hiring for a store-facing coordinator role in the UK. You will manage daily clinic schedules, book customer appointments, and greet customers as the first point of contact in-store.

You will also help coordinate testing room handovers and support optometrist colleagues throughout the day. The role focuses on delivering exceptional customer experience in a fast-paced retail environment, with opportunities to grow within Vision Express and

Qualifications

• Experience in optical retail or a customer-focused environment is beneficial.

Responsibilities

• Coordinate and manage daily clinic schedules to maximise efficiency
• Book and manage customer appointments confidently and accurately
• Welcome customers and act as the first point of contact in store
• Support smooth handovers from the testing room to the sales floor
• Support and coordinate optometrist team members throughout the day
• Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience
• Balance clinical coordination and customer-facing activity in a fast-paced environment

Skills

Customer service

Organisation

People skills

Communication

Tools

Scheduling software

Job description

Where customer service meets premium eyewear and medtech innovation. Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You\'ll Do

• Coordinate and manage daily clinic schedules to maximise efficiency
• Book and manage customer appointments confidently and accurately
• Welcome customers and act as the first point of contact in store
• Support smooth handovers from the testing room to the sales floor
• Support and coordinate optometrist team members throughout the day
• Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience
• Balance clinical coordination and customer-facing activity in a fast-paced environment

What You\'ll Get

• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £180
• 33 days holiday, with buy/sell options
• Family & friends discounts plus free eye tests
• Employee wellbeing support
• Opportunities to make a global impact through the OneSight Foundation
• Structured development and progression opportunities within Vision Express

Required Qualities

• Highly organised with strong attention to detail
• Confident, friendly and professional with excellent people skills
• Emotionally intelligent and comfortable managing multiple priorities
• Able to challenge and influence colleagues positively when needed
• A calm, proactive communicator who keeps the customer at the centre of every decision

Experience in optical retail or a customer-focused environment is beneficial, but your mindset, confidence and ability to coordinate people and processes are what matter most.

With over 590 stores across the UK, Ireland, and Jersey, we\'re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.