Eyewear Retail Associate — Customer Care & Optics Tech

Vision Express; Glasgow; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Frames allowance £350 toward frames or

Designer sunglasses discount

33 days holiday with buy/sell options

Family & friends discounts + free eye

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is seeking a proactive Retail Optical Assistant in the UK to deliver personalised customer service and expert product guidance in eyewear. You will assist with fittings, minor repairs, and support eye tests using modern optical tech, helping the store run smoothly and ensuring a premium customer experience.

Ideal candidates are passionate about eyewear, comfortable with digital tools, and strong communicators who work well in a team and adapt to a fast-paced retail environment.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Eyewear knowledge

Digital tools

Team player

Communication

Tools

POS systems

Job description

Vision Express is seeking a proactive Retail Optical Assistant in the UK to deliver personalised customer service and expert product guidance in eyewear. You will assist with fittings, minor repairs, and support eye tests using modern optical tech, helping the store run smoothly and ensuring a premium customer experience.

Ideal candidates are passionate about eyewear, comfortable with digital tools, and strong communicators who work well in a team and adapt to a fast-paced retail environment.