Optometry Clinic Coordinator: Elevate Customer Experience

Vision Express; Radstock; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free eyewear

Monthly bonus

33 days holiday

Family discounts

Free eye tests

Wellbeing support

OneSight Foundation

Career development

Job summary

Vision Express is seeking a proactive Retail Clinic Coordinator in the UK to oversee daily optometry clinic scheduling and customer appointments. You will welcome customers, coordinate handovers from testing to sales, and support the optometrist team through a busy day.

This role offers development within a leading optical retailer backed by EssilorLuxottica brands, with opportunities to grow your career in a dynamic environment.

Qualifications

• Experience in optical retail or customer-focused environment preferred.
• Strong organisational skills and attention to detail.
• Confident, friendly, professional demeanour.

Responsibilities

• Coordinate and manage daily clinic schedules to maximise efficiency.
• Book and manage customer appointments confidently and accurately.
• Welcome customers and act as the first point of contact in-store.
• Support smooth handovers from testing room to sales floor.
• Coordinate optometrist team members throughout the day.
• Identify challenges and challenge colleagues to deliver the best possible customer experience.
• Balance clinical coordination with customer-facing activity in a fast-paced environment.

Skills

Customer service

Organisational skills

Communication

Team coordination

Job description

Vision Express is seeking a proactive Retail Clinic Coordinator in the UK to oversee daily optometry clinic scheduling and customer appointments. You will welcome customers, coordinate handovers from testing to sales, and support the optometrist team through a busy day.

This role offers development within a leading optical retailer backed by EssilorLuxottica brands, with opportunities to grow your career in a dynamic environment.